Toshiba Release 4.0 Reporting Strata CS Server problems, To report a Strata CS Server problem

you create a single problem report package. See “Reporting distributed problems” on page 11-24.

Examples of distributed problems include:

nProblems with specific calls in the Client or Administrator Call Monitor.

nProblems with specific voice messages in a Client voice messages folder.

nCall-handling problems that involve the Client or Administrator Call Monitor (calls cannot be conferenced, for example).

nUser cannot make outbound calls from the Client.

Reporting a problem with a specific call or voice message

When you need to report a problem with a specific call or voice message, locate the problem call (or the call that left the problem message) in the Call Log and before you begin to create the problem report package. You will need to paste the call record into the appropriate Wizard window.

Reporting Strata CS Server problems

If you experience a problem with the Strata CS Server, run the Problem Report Wizard on the Server. The Wizard automatically collects the required information from the Server, including the appropriate Server logs.

Server log files are critical to successfully identifying and solving many problems. Because these files can be large, by default the Wizard collects Strata CS Server log information only for the period of time during which the problem occurred.

Important: You can choose to include all the available Server log information when you run the Problem Report Wizard. Be aware that doing this can result in a very large problem report package. A large package can make it more difficult for your technical support representative to identify the problem. Therefore, use this option (described in the following procedure) on a case-by-case basis and only if you need to capture as much history information as possible before the log files are overwritten. Be sure to delete the problem report package from your system as soon as you send it to your technical support representative to regain disk space.

To report a Strata CS Server problem

1.On the Strata CS Server, choose Start > Programs > Toshiba Strata CS Server > Strata CS Problem Report Wizard. The Problem Report Wizard opens.

2.Answer the questions presented in each Wizard window.

To include all the available Server log information in the problem report

CHAPTER 11. MONITORING & BACKING UP 11-23

BETA DOCUMENT - PRELIMINARY & CONFIDENTIAL