Toshiba Release 4.0 manual Database\ConnectionTimeout, Default value is 30 seconds

Registry keys on the current computer

Database\ConnectionTimeout

DWORD value that specifies the amount of time (in seconds) to wait before timing out when connecting to the database.

Default value is 15 seconds.

Device Monitor\RefreshInterval

DWORD value that specifies the interval (in minutes) between Device

Monitor application refresh cycles.

Default value is 5 minutes.

System items on the Server database

ACD\NoAnswerTime

DWORD value that specifies the how long to wait after an agent in a call center queue fails to answer a call before offering that agent another call.

Default value is 30 seconds.

CPAConnectDelay

DWORD value that specifies the delay in milliseconds after call progress analysis returns the connected result before marking an outbound call as connected. Increasing this value may help discriminate between abandoned and connected calls.

Default value is 1000 millseconds.

Call Monitor\Hold Conference Parties

DWORD value that specifies whether or not external conference parties may be put on hold.

Default value is 1 (true). A value of 0 would specify that parties may not be put on hold.

Server\AllowCallsWithoutUsers

DWORD value that specifies whether or not to allow conference calls with no users (that is, all parties have left the conference) and external transfers of external calls.

Default value is 1 (true). A value of 0 would prevent conference calls with no users and external transfers of external calls.

APPENDIX A. STRATA CS CONFIGURATION SETTINGS A-29

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