Toshiba Release 4.0 manual Beta Document Preliminary & Confidential

2.On the General tab, enter the following basic information about the dialing service:

n Name, access code. Choose a name and access code that will make it easy for the users to select this dialing service when placing a call. See “Tips on access codes and names for services” on page 8-7.

n Enabled. To make this dialing service available to users, leave Enabled checked. Clearing the checkbox disables the dialing service so that users cannot select it. Disabling can be useful if you want to click OK before you are finished defining the dialing service, or later if you want to change or troubleshoot the dialing service.

n Hidden. To hide this dialing service in the Client, check Hidden. This setting is typically enabled to hide dialing services that you use for testing purposes or only want to make available to users through a Routing dialing service (see “Routing services” on page 8-29). A hidden service is still accessible to Strata CS users.

n Minimum, Maximum number of digits. When a user dials a Centrex/PBX extension, Strata CS waits to collect all of the digits up to the minimum number of digits you specify here, and does not dial them until one of the following occurs:

n

n

n

A time-out occurs (see “Setting dialing timeouts” on page 4-13).

The user presses # to signify that all digits have been entered.

The maximum number of digits (that you specify below) have been entered.

If every Centrex/PBX extension that users can dial is the same length, you can expedite dialing by entering that information here. For example, if the extensions are 3 digits long, set both values to 3.

nCollect all digits before dialing on trunk. Check to have Strata CS wait until the user finishes dialing before sending the complete dial string to the phone company. Uncheck to have Strata CS send digits to the phone company as the user dials them, and let the phone company determine when the dial string is complete.

Normally, digits are sent as the user dials them. In certain cases, however, you can collect all digits:

nTo simulate a dial tone for carriers that do not generate a dial tone after a Primary Interexchange Carrier (PIC) code (in the U.S., you can create a dialing service that uses a PIC code prefix to access a particular carrier).

nTo improve tone detection when users attempt to place an outbound call while logged into Strata CS remotely from a digital cell phone or other low-quality connection.

CHAPTER 8. MANAGING OUTBOUND CALLS 8-13

BETA DOCUMENT - PRELIMINARY & CONFIDENTIAL