Toshiba Release 4.0 Answered By, From Number, To Number, Start Time, Wait Time, Duration

Column	Description
From	Name of the person who placed the call. On incoming
	calls, “Unknown” appears unless the user identified
	the caller as a contact. On outgoing calls, this column
	contains the user’s name.
To	Name of the party who received the call. On incoming
	calls, the user’s name appears. On outgoing calls,
	“Unknown” appears unless the user identified the
	person as a contact.
Answered By	Name of the user who answered an incoming call.
	Useful for analyzing data for ACD workgroups.
Number	On incoming calls, caller ID name and number if
	available. On outgoing calls, the number the user
	dialed. On a call to or from another Strata CS user,
	this field contains <NA>.
From Number	On incoming calls, the caller’s extension or external
	phone number. On outgoing calls, the user’s
	extension.
To Number	On incoming calls, the user’s extension or, if the user
	called into Strata CS externally, the external number.
	On outgoing calls, the external number or extension
	the user called.
DID	On incoming calls, the user’s Direct Inward Dial
	number if the caller used it to call the user. DID is not
	applicable for outgoing calls.
Start Time	Date and time that the call started.
Wait Time	On incoming calls, the length of time between dialing
	the user’s extension and the call being answered. On
	outgoing calls, Wait Time is always 00:00.
Duration	Length of time that the parties are connected.

11-8 STRATA CS ADMINISTRATOR MANUAL

BETA DOCUMENT - PRELIMINARY & CONFIDENTIAL