Toshiba Release 4.0 manual Scheduling transfers and greetings

You can also modify the Number of seconds before performing ‘nothing’ menu choice.

Note: A fax tone can take up to 7 seven seconds to be recognized. A short auto attendant prompt (one that announces the company name only, and then transfers the call to a user) combined with a short number of seconds before performing nothing menu choice setting can result in inaccurate fax detection results. The combined time for the auto attendant prompts and the wait for nothing must be a minimum of 10 seconds.

11.Click OK to save the auto attendant, or continue to add menu choices.

You can test an auto attendant without assigning it to a trunk by dialing its extension.

Scheduling transfers and greetings

You can further customize an auto attendant by scheduling an action that is performed before any other auto attendant actions. You can schedule the following:

nA transfer to another auto attendant, IVR Plug-in, or user. Schedule a transfer to change call flow behavior over time, for example, to send all calls to the operator during business hours and to an auto attendant after hours.

nA different main greeting, which replaces the one defined for the auto attendant on the General tab. Schedule a greeting to play different greetings to your callers during business hours or after hours.

This allows the same auto attendant to react and respond differently during various time periods that you set. For example, in order to provide extended coverage in your customer support organization, support calls that arrive after your California office closes in the evening transfer automatically to the main auto attendant at your facility in New Zealand.

Note: If you have a scheduled greeting and a scheduled transfer that occur at the same time, the transfer always takes precedence and the greeting does not play.

For information about how to set up business hours to use when scheduling jumps to other auto attendants, see “Business Hours” on page 4-5.

9-14 STRATA CS ADMINISTRATOR MANUAL

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