Toshiba Release 4.0 manual Setting up hold music, Deleting auto attendants

5.Check Enable this schedule action to activate this action as soon as you save the auto attendant. If unchecked, the action is temporarily disabled.

6.Click OK.

Setting up hold music

You can set up hold music for an auto attendant that is different from the system-wide hold music. Callers hear an auto attendant’s hold music while the auto attendant is transferring them to an extension, and they continue to hear it while on hold until they reach a part of Strata CS that uses different hold audio. Each auto attendant can have its own hold music.

If you do not specify hold music for the auto attendant, the auto attendant uses the system-wide hold music. To configure system-wide hold music, see “Server Configuration” on page 4-3.

Without hold music, callers hear silence while they are being transferred.

To set up hold music for an auto attendant

1.In the Auto Attendant dialog box, click the Hold tab.

2.Check Play hold music from station number and enter the station number of an attached CD player or other music-on-hold device.

3.Click OK.

Deleting auto attendants

If you delete a custom auto attendant, all trunks using that auto attendant will use the Default Auto Attendant. You cannot delete the Default Auto Attendant.

CHAPTER 9. HANDLING INBOUND CALLS 9-17

BETA DOCUMENT - PRELIMINARY & CONFIDENTIAL