Toshiba Release 4.0 Result, Supervised transfer. a supervised transfer, Message, From Device

Models: Release 4.0

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Column

Description

 

 

 

 

 

 

 

 

Result

How the caller’s wait ended. The assigned values for

 

 

the possible outcomes are:

 

 

 

n 0 - Abandoned. Caller hung up before call was

 

 

answered.

 

 

 

n 1 - Connected. Caller was connected to a party.

 

 

n 4 - Left message. Caller went to voice mail, but

 

 

did not necessarily leave a message.

 

 

 

n 5 - Blind transfer. A blind transfer sent the caller

 

 

to another party.

 

 

 

n 6 - Supervised transfer. A supervised transfer

 

 

sent the caller to another party.

 

 

 

n 7 - Unknown. Strata CS was unable to identify the

 

 

outcome of the call.

 

 

 

n 8 - Login. Caller logged in to correct Strata CS

 

 

account.

 

 

 

 

 

 

Message

If checked, the caller left a voice message.

 

 

 

 

 

From Device

On incoming calls, the trunk or extension from which

 

 

the call originated. On outgoing calls, the user’s

 

 

 

station number.

 

 

 

 

 

 

To Device

On incoming calls, the user’s station number. On

 

 

 

outgoing calls, the trunk used for the call. If an

 

 

 

incoming call was transferred, this column shows the

 

 

last station that took the call.

 

 

 

 

 

Parties

Number of people who took part in the call, including

 

 

the caller, the called party, anyone to whom the call

 

 

was transferred, and any conference call participants.

 

 

 

 

Dial String

Digits that Strata CS actually dialed over the trunk,

 

 

which may be different than the digits Strata CS

 

 

 

displays in a contact's phone number. For example, a

 

 

dial string may contain an international or

 

 

 

long-distance access code, least cost routing

 

 

 

information, or dialing prefix or suffix.

 

 

 

 

 

From Type

Type of incoming call: Phone, Centrex, or Internet.

 

 

 

 

From Code

Access code of the dialing service that will be used to

 

 

return this call. Only applicable to calls coming in from

 

 

remote Strata CS Servers over an Internet trunk.

 

 

 

 

 

 

 

 

 

 

 

 

CHAPTER 11. MONITORING & BACKING UP

11-9

BETA DOCUMENT - PRELIMINARY & CONFIDENTIAL

 

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Toshiba Release 4.0 manual Result, Supervised transfer. a supervised transfer, Message, From Device, To Device, Parties