Toshiba Release 4.0 manual How Strata CS uses access codes, Avoiding dialing ambiguities

Avoiding dialing ambiguities

When setting up access codes and extensions, it is possible to introduce ambiguities that will delay dialing. For example, if you have a dialing service with an access code of 9 and a user with the extension 901, a user who dials either one to make an external call will experience a delay in getting a dial tone while Strata CS waits to see if the number is complete.

Note: Users can bypass the delay by pressing # after dialing. You can change the length of the delay by modifying the internal dialing ambiguous time-out system setting (see “Setting dialing timeouts” on page 4-13).

If you enter an access code for a dialing service, an extension for a user, auto attendant, IVR Plug-in, or a special access code (411, for example) that starts with the same digits as one that already exists, Strata CS identifies the ambiguous number and prompts you to click Cancel to go back and change the ambiguous access code or extension, or OK to keep it. Choosing OK introduces a brief delay whenever a user dials one of these numbers.

How Strata CS uses access codes

Strata CS saves the dialing service’s access code with each phone number or Internet address stored in the Strata CS database. When a user selects a number to call in the Client, the system uses the dialing service that is currently assigned to the access code stored with the number.

Because Strata CS associates each number with an access code, instead of with the service used to dial it, you can change the dialing service used by a number without changing all the numbers stored in the Strata CS database. You do this by changing the access code or reassigning the access code to a new service.

Reassigning the access code to a new dialing service can be totally transparent to users, because users need to know only the access code, which remains the same.

Updating phone numbers after changing an access code

If you need to change the access code used to dial a certain type of call after users have entered phone numbers in Strata CS for contacts, routing lists, or call forwarding, choose Tools > Update Phone Numbers.

Choose the Current access code and the New access code from the drop-down lists, and then click OK. All the phone numbers that users have entered in the Strata CS database with that current access code are changed.

8-8 STRATA CS ADMINISTRATOR MANUAL

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