Toshiba Release 4.0 manual Access codes, Tips on access codes and names for services

Using dialing services to install and troubleshoot trunks

You can also use dialing services to install and test new trunk lines without interfering with live call handling on the Strata CS Server. You add the new trunks to a service that you use for testing. After the trunks work properly, you can move them to the default Phone Number service or another dialing service that users access to place calls.

You can also use dialing services to isolate problem trunks from your system without interrupting service. Remove them from the dialing service and the Server will no longer use them to place calls.

Disabling dialing services while creating them

While you are creating a dialing service, it can be helpful to uncheck Enabled on the General tab. Doing this disables the dialing service, making it unavailable to users. With the dialing service disabled, you can click OK to save your information at any time during the creation process, without giving users access to an incomplete service. When you have finished creating the dialing service, check Enabled again.

Access codes_________________________________________

Dialing services enable users to select what kind of call to make and to choose a dialing service before placing a call. Each dialing service has an access code that users must dial when they begin to place a call. For example, users might dial 9 plus a phone number to use a Phone Number dialing service, or 71 plus an IP address to use an Internet dialing service.

Tips on access codes and names for services

If your system has multiple dialing services that users will access directly, it is important to choose their names and access codes carefully, because these are the points of contact for the users who place outbound calls. Typically, you set up dialing services with names like “Phone number,” “Centrex extension,” or “Cambridge IP gateway” and access codes of 9 or 7, making it easy for users to remember the dialing service to use when they place a call.

For dialing services that you do not want users to access directly and that you may have hidden (see “Hiding dialing services in the Client” on page 8-6), consider using 4-digit access codes of the form 80xx. Doing this places the access codes in the same numbering space as is used for auto attendants, which helps prevent dialing ambiguities. It is important not to select access codes that begin with the same digit as extensions.

CHAPTER 8. MANAGING OUTBOUND CALLS 8-7

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