Toshiba Release 4.0 manual Setting default access codes for ringbacks

Creating a dialing service with access code 0

By default, 0 is the Operator user’s extension. To use 0 as a dialing service access code (for example, to have users dial 0 to get an outside line), you must first change the Operator user’s extension to a number other than 0.

Even when the Operator user’s extension is a number other than 0, callers must press 0 from within the system to transfer to the Operator. For example, if a caller reaches a user’s voice mail and wants to transfer to the user’s personal Operator instead of leaving a voice message, the caller dials 0, even if the Operator user’s extension is 111.

Setting default access codes for ringbacks

When users return calls from the Strata CS Client, the system automatically uses a default access code that you set. You can set one default access code for phone numbers and one default access code for Internet addresses. The defaults are used system-wide.

You set the default access codes on the Dialing tab of the System Settings dialog box as follows:

nDefault phone number access code. Select the access code for the dialing service that will be used to return a call from a phone number from the Call Log and Voice Messages views. The default is 9. You can select a Routing dialing service (see “Routing services” on page 8-29) or any dialing service that takes phone numbers as inputs. You typically would use a Routing dialing service or a Phone Number dialing service.

nDefault Internet address access code. Select the access code for the Internet Address dialing service that will be used to return an IP call—typically a NetMeeting call—that did not come from a remote Strata CS Server. When returning a call that came from a remote Strata CS Server, the system automatically uses the correct access code required to reach the remote Server.

Where the default access codes appear

In the Administrator, the Default column of the Dialing Services view shows the current defaults for phone number and Internet ringbacks.

In the Client, the Place Call To dialog box always opens with the current default dialing service for phone numbers selected (the user can also choose a different dialing service to place a call). When you import contacts, new phone numbers and IP addresses automatically receive the default access codes.

CHAPTER 8. MANAGING OUTBOUND CALLS 8-9

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