Toshiba Release 4.0 Understanding personal Operators, How callers are transferred to Operators

Even if the Operator extension has no station associated with it, voice messages left by callers are saved in the Operator user’s mailbox.

If you do not want this to happen, edit the Operator user’s Standard routing list so that its only action transfers calls to another extension. For instructions on editing routing lists, see Strata CS Client User Guide.

Understanding personal Operators

The Strata CS system has one Operator user, but each user can specify a personal Operator. A user’s personal Operator is the extension to which callers are transferred if the caller presses 0 from within the user’s voice mailbox or routing list. By default, a user’s personal Operator is the Operator user, but users can specify any extension as their personal Operators. See “Creating a password” on page 6-14.

How callers are transferred to Operators

The following table shows to which Operator callers are transferred, depending on their location when they press 0.

Caller presses 0 within	Caller is transferred to
Auto attendant	Operator user
Dial by name directory	Operator user
User’s voice mailbox	Personal Operator
User’s routing list	Personal Operator
On hold	Personal Operator

Note: If a user does not set up a personal operator, callers are transferred to the Operator user in all cases.

Changing the Operator’s extension from 0

You can change the Operator’s extension to a number other than the default of 0 (for example, in order to use 0 as a dialing service access code). However, even when the Operator’s extension is something other than 0, callers must press 0 from within the system to transfer to the Operator. For example, if a caller reaches a user’s voice mail, and wants to transfer to the Operator instead of leaving a voice message, the caller dials 0, even if the Operator’s extension is 111.

Setting up workgroups for the Operator

To make the Operator’s job easier, you can set up a separate workgroup for each department in your system. The Operator’s Call Monitor will then display a tab for each department, and the Operator will be able to see a list of people in a

CHAPTER 6. MANAGING USERS AND STATIONS 6-5

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