Toshiba Release 4.0 manual About adding a user, Adding a user at the telephone

About adding a user ___________________________________

Adding a user to the system allows that person to make and receive calls using Strata CS. Unlike other telephone systems, Strata CS assigns access permissions to specific people rather than to devices. Users access the system using their own identities regardless of the identity of the telephone device they use.

Generally, you must have a station license available for each user you create. It is possible, however, to add a user who does not have a station (an actual telephone). Such a user is commonly created for ACD workgroups, voice mail-only users, or remote users who always have their calls forwarded outside the office. Users without stations do not require station licenses. For more information about license requirements, see “Entering licenses” on page 3-2.

You can add a new user in the following ways:

nAt the telephone. This is a convenient way to quickly activate phones when you are setting up a new Strata CS system. However, you must physically go to each user’s telephone to activate it, and must still use the Administrator to finish adding each user.

nIn the User dialog box. This method allows you to set up all user options at one time from one location.

nUsing a template. You can save time and reduce typing when adding new users in the Administrator by creating a template user with characteristics common to all users. This template user can then be copied and customized for each new user. You can create different template users for various types of users who share specific properties, for example, ACD agents, remote users, and so on.

Adding a user at the telephone

From the new user’s telephone, press *0 and follow the prompts to create the user and assign an extension. The user is created with default information.

For example, assigning the extension 123 creates a user with a default first name of “New”, a default last name of “User123”, and a default password of “123”.

You are also prompted to record a voice title for the user or change user preferences. You must run the Administrator at a later time to modify the default properties to reflect the new user’s real name and password and to set additional user properties.

Note: This method does not work if the phone is already assigned to another user. For a phone that has already been assigned an extension, dialing *0 plays the extension and station ID.

CHAPTER 6. MANAGING USERS AND STATIONS 6-7

BETA DOCUMENT - PRELIMINARY & CONFIDENTIAL