Toshiba Release 4.0 manual Assigning a station ID

Assigning a station ID

The station assigned to a user of the type User is the numeric identifier of the telephone at the user’s default location. A station ID is not used for users of the type ACD workgroup or IP Gateway.

Strata CS assumes that a user is located at the phone specified by the user’s station ID unless someone specifies otherwise.

nInbound calls. Calls to the user’s extension ring that station, unless the user routes calls elsewhere by using call forwarding or a routing list.

nOutbound calls. Calls from that station appear in the Call Log as from the user and are subject to the user’s dialing restrictions and permissions, unless another user logs in to that station.

Outbound calls from a station are identified by Strata CS as belonging to one of the following:

n

n

The user logged in using the telephone commands.

If no one is logged in using the telephone commands, the user who last logged in using the Client.

nIf no one else is logged in, the default user for that station.

When you create a new user of the type User, you can accept the station ID suggested automatically by Strata CS, or you can assign a different one. Strata CS suggests the next-highest station ID that has not yet been assigned, and it reuses station IDs that have been unassigned. By default, new station IDs are assigned starting with station ID 1. If you want to start with a different station ID, choose Tools > Options, and then enter the Starting station number under User auto suggestion.

Station ID corresponds to the interface on the MSI board to which the station is connected. On systems with analog trunks, this number is often the same number as that displayed on the BCP connection jack to which the phone is attached.

nIf you are using analog trunks and the BCP panel, assign station ID 1 to your operator and station IDs 2-4 to people who are assigned to answer phones in the event of a system failure. With analog phone service, Strata CS's Watchdog mode provides limited telephone support if power fails or the Windows NT/2000 server goes down. In Watchdog mode, the Dialogic hardware routes the first 4 incoming analog trunks to the first 4 stations (station IDs 1-4).

nFor a user without a physical telephone (for example, a voice mail-only user, an ACD workgroup, or a user who works permanently off-site), assign station ID 0.

CHAPTER 6. MANAGING USERS AND STATIONS 6-11

BETA DOCUMENT - PRELIMINARY & CONFIDENTIAL