Toshiba Release 4.0 manual Call Handling tab

The Call Handling tab __________________________________

You set up call screening and call announcing for a user on the Call Handling tab. These options can also be set in the Strata CS Client.

Check Announce who the call is for to have Strata CS announce who the call is for when the user answers the phone. This feature is useful if the user shares a phone. It is also convenient to have call announcing turned on if the user receives phone both personal and ACD workgroup calls. If call announcing is not turned on, calls are connected directly without being announced.

Under Screen and announce the caller’s name for these types of calls, if you want Strata CS to screen calls and announce the caller’s name. Choose any of the following types of calls:

n

n

Internal. Calls from another Strata CS user.

External. External calls routed to the user by an auto attendant or operator.

nExternal direct. Calls dialed directly using the user’s DID number, or calls that come in on a trunk configured to send calls to this user.

Check Ask callers without a voice title for their name for Strata CS to prompt callers to say their names if no voice titles have been recorded for them. If the user has a phone with caller ID, check If caller ID is present, do not ask for their name to avoid prompting callers to identify themselves unnecessarily.

Check Announce who is transferring for Strata CS to play the voice title of the user who is transferring a call.

6-24 STRATA CS ADMINISTRATOR MANUAL

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