Toshiba Release 4.0 manual Assigning a did number to a workgroup, Adding a voice title

Assigning a DID number to a workgroup

You can assign a DID number to a workgroup from the block of numbers provided by your telephone. When Strata CS recognizes this number as the final digits on an inbound call, the caller is automatically connected to this workgroup, bypassing the main auto attendant.

To assign multiple DID numbers to a workgroup, separate each number with a comma (,). For more information about DID, see “ANI/DID digit collection” on page 5-5.

Adding a voice title

After you create a workgroup, you can add a voice title so the workgroup can be listed in the dial-by-name directory. For more information, see “Using the audio controls” on page 2-10.

Transferring unanswered calls

You can specify the number of seconds before a call is transferred to the operator. By default, Strata CS transfers the call to the workgroup’s operator (a person designated to answer calls for the workgroup) whenever the time-out parameter is exceeded. To transfer calls to another user, for example, a departmental operator or other auto attendant, select the user from the if no answer, transfer drop-down list on the Dialing tab.

Listing workgroups in the dial-by-name directory

You can choose to have the workgroup displayed in the organization’s dial-by-name directory or to play the workgroup’s extension when the extension number is dialed after the time limit has expired for the phone to ring.

CHAPTER 7. MANAGING WORKGROUPS 7-5

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