Toshiba Release 4.0 manual How emergency numbers are handled, To set emergency dialing options

Note: When you select stations to connect to the E-911 device, do not use the first 4 stations on the BCP connection panels. The Strata CS Watchdog mode uses these stations to maintain phone service during a power or Windows Server failure. For more information about Watchdog mode, see Strata CS Installation & Maintenance Manual.

How emergency numbers are handled

Users can make an emergency call from any station, including a station that has not yet been assigned to a user. Users can make an emergency call even if they are blocked from making external calls.

If E-911 is enabled and the E-911 device has been installed and configured correctly, the emergency call is routed to one of the stations connected to the E-911 device. As soon as the E-911 station takes the call, the station ID of the caller’s station is passed to the device. The E-911 device then calls the emergency center directly over a dedicated trunk.

If for any reason the emergency call cannot be placed using E-911 service, Strata CS automatically places a standard 911 call to the emergency center using the local carrier. Reasons why an E-911 call cannot be placed include:

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All the E-911 stations are busy.

The E-911 device fails.

The dedicated trunk from the E-911 device to the emergency center is down.

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The trunk does not respond within a certain time period.

E-911 is not enabled in Strata CS.

To set emergency dialing options

1.Choose Tools > System Settings and then click the Emergency tab (see the next illustration).

2.Check Emergency number can be dialed at internal dial tone if you want users to be able to dial the emergency number without dialing an access code first. If unchecked, users must dial the access code and then the emergency number. This setting only affects emergency calls.

3.If you have configured an E-911 device and service (as described in Strata CS Installation & Maintenance Manual), check Enable support for E-911 service, and then go to the next step.

If you leave this option unchecked, calls to the emergency number are made using standard 911 service.

CHAPTER 4. DEFINING SYSTEM SETTINGS 4-15

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