Toshiba Release 4.0 manual Extending Strata CS with third-party devices

While any TAPI-compatible application should work with Strata CS, the following contact managers are actively supported:

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Act! 3.0, 4.0, and 2000

GoldMine 4.0 and 5.0, and FrontOffice 2000

Microsoft Outlook 98 and Outlook 2000

For detailed instructions on how to install the TSP and use it with the supported contact managers, see the chapter on “Installing the Strata CS Workstation Applications” in Strata CS Installation & Maintenance Manual. If you are writing a TAPI compliant application, see the online Strata CS SDK and API Programming Guide (TVSDK.PDF) for a discussion of the TAPI features that the TSP supports. (The developer’s guide is installed with the SDK.)

Extending Strata CS with third-party devices _______________

Many telephony devices produced by third-party vendors, such as fax servers or voice mail systems, can be integrated into the Strata CS Server. This option is only available for devices connected to MSI boards.

To use a third-party device with Strata CS, attach the device to a Strata CS station and configure it using the tabs in the User dialog box.

When you integrate a third-party device, you may need to indicate how to send DID, or extension numbers, to the station as touchtone digits (DTMF). Consult the documentation for your third-party device for more information on the kind of DTMF information that is required.

Note: Some third-party devices require a delay before DTMF digits are sent to the device. To specify this delay, change the SendDigitsToStationDelay registry setting (see “Modifying other supported Strata CS settings” on page A-28).

To send DID information to a device as DTMF, on the Phone tab select one of the following methods from the Send digits to station drop-down list.

nDo not send digits. If you are not integrating a third-party device, accept the default method. No DTMF digits are sent.

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Send DID from PSTN. Send the DID number as DTMF digits from the trunk on which the call arrived.

Send user’s extension number. Send the extension number of the calling user as DTMF digits.

Send call type and extension number. Send the call type and extension number as DTMF digits. This method is described in detail in the next section.

14-4 STRATA CS ADMINISTRATOR MANUAL

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