Toshiba Release 4.0 Installing the Strata CS SDK, IVR Plug-in API, To install the Strata CS SDK

Installing the Strata CS SDK

The Strata CS SDK consists of sample programs and help files as well as the software libraries that programmers will use to integrate their applications with Strata CS. You can print the Strata CS SDK and API Programming Guide (TVSDK.PDF) and provide it to programmers.

To install the Strata CS SDK

1.Run the TVSDK.exe program located in \Strata CS on the Strata CS CD.

2.Follow the instructions in the Strata CS SDK Setup window.

The Strata CS SDK Application Programming Interfaces

The Strata CS SDK consists of three APIs (Application Programming Interfaces) that can be incorporated into custom applications. Each API is a software library that the application can use to access specific functions and data within Strata CS. The following APIs are provided:

nThe IVR Plug-in API. Using the IVR Plug-in API, programmers can tightly integrate a custom application with the Strata CS Server to perform complex call-handling or voice-processing tasks (order entry, customer service, e-mail readers, and so on). The application (called an IVR Plug-in) is a virtual extension on the Strata CS Server. The IVR Plug-in can be dialed from a phone or auto attendant, called from an internet trunk, or have calls forwarded or transferred to it, just like a regular extension assigned to a user.

nThe Device Status API. Using the Device Status API, an application can monitor the status of all devices on the Strata CS Server. For example, it can monitor current users on the system, obtain the name of a user currently logged on at a station, or identify the trunk to which a station is connected. The application can generate custom reports concerning the calls handled by Strata CS.

nThe Client API. Using the Client API, applications can interact with the Strata CS Server database.

The remainder of this chapter provides an overview of each API. For more detailed information, see the Strata CS SDK and API Programming Guide.

The IVR Plug-in API

The IVR Plug-in API enables a custom application to function as a virtual extension on the Strata CS Server. The application (called an IVR Plug-in) can act just as if it were using a regular extension assigned to a user. IVR Plug-ins run on the Strata CS Server and are assigned an extension in the Strata CS Administrator’s IVR Plug-in view. Programmers use the IVR Plug-in API to get

CHAPTER 14. EXTENDING STRATA CS 14-9

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