Toshiba Release 4.0 manual Business Communications Platform BCP Also called BCP

Blind Transfer A type of call transfer in which a user transfers a call to another extension without first speaking to the recipient.

See also: external transfer (p. G-12), supervised transfer (p. G-24), transfer (p. G-25)

Blocked Number A phone number that cannot be accessed from any Strata CS

Client because it has been blocked by the Strata CS system administrator.

See also: blocking (p. G-4)

Blocking Also called: call blocking

A Strata CS feature that enables the Strata CS system administrator to prevent Clients from calling a specific telephone number or certain types of telephone numbers. For example, access to long-distance numbers, international numbers, and group conversation lines can be blocked by the Strata CS system administrator.

See also: blocked number (p. G-4)

Browser A software application that is used to view HTML pages or Web sites. Strata CS supports Netscape Navigator and Microsoft Internet Explorer browsers.

Business Communications Platform (BCP) Also called: BCP

The Dialogic hardware used to connect analog telephone trunks and user extensions to the Strata CS Server. The BCP also provides telephony functions such as recording voice files, playing voice files, and processing touch-tone digits.

See also: touch-tone digit (p. G-25), trunk (p. G-26)

Call A connection between two parties (people or machines). Also the actions and operations required to establish and maintain a connection between two parties.

Call Accounting A system that stores and organizes call detail recording information, which can then be used to generate reports.

See also: call detail recording (CDR) (p. G-5)

Call Announcing Also called: call screening, screening a call

A Strata CS feature that verbally announces a caller before putting a call through, allowing the recipient to decide whether or not to accept the call. Strata CS announces the name of callers it recognizes, and can prompt unidentified callers to say their names before they hear the recipient’s phone ring.

Call Center Any workgroup of agents (sales, support, and so forth) whose primary job is to place or answer calls. Inbound call centers use automatic call distribution systems and outbound call centers use predictive dialers. These automate the handling of large volumes of calls.

See also: automatic call distribution (ACD) (p. G-3), predictive dialer (p. G-20)

GLOSS-4 STRATA CS ADMINISTRATOR MANUAL

BETA DOCUMENT - PRELIMINARY & CONFIDENTIAL