Toshiba Release 4.0 manual To an auto attendant, 9-2to an IVR Plug-in,9-2

4-18

9-2

6-24

view buttons in the view bar, 2-4 views, 2-4

buttons, creating new items with, 2-8

C

Call Center Agent license requirement, 3-2call center agents

routing calls to, 9-2call forwarding

to a mobile phone, 6-27

to another extension, ??–6-26turning off, 6-27

turning on, 6-25with voice mail, 6-27

call forwarding, follow me, 6-27call handling

ACD, 5-5

fax routing, setting up, 5-7inbound calls

on a trunk, 5-5routing, 5-4

multiple users at one station, 6-13outbound calls

managing, 8-1on a trunk, 5-5restricting, 8-26routing, 5-4

Call Log archiving, 4-8,4-9

setting Strata CS to log internal calls, 4-8Call Log view, 2-4

call routing about, 9-2flowchart

for Administrator, 9-3for Client, 9-3

to a single ACD workgroup, 9-2to a single user, 9-18

to an auto attendant, 9-2to an IVR Plug-in,9-2

to groups, 9-2

trunk directly to a user, using DID, 9-2

call screening, setting up, calls

entering account codes, 10-7CAS, adding a digital span, 5-17

Center Agent license requirement, Call, 3-2Centrex/PBX Extension dialing service

adding, 8-12Centrex/PBX transfer, 6-27

changing

default Server, 2-3station ID, 2-3

CLASS, 6-28

Client license requirement, 3-2codecs

for Internet transmissions, 5-22,8-21specifying for an Internet dialing service, 8-21

codes for a call, entering account, 10-7

codes, minimum/maximum length for account, 10-3columns

showing or hiding in a view, 2-9columns, in Administrator views, 2-9commands

shortcut menu, 2-6using in views, 2-6using toolbar, 2-6

confirmation menu, voice mail,

converting audio recordings to new file format, 2-10CS 2.1, Upgrading from Strata, 1-7

CSV files, for system prompts, 12-3,12-4

D

Default Auto Attendant, 9-5defaults

0for extension of Operator user, 8-9access codes

viewing in the Administrator, 8-9

INDEX-2 STRATA CS ADMINISTRATOR MANUAL

BETA DOCUMENT - PRELIMINARY & CONFIDENTIAL