Toshiba Release 4.0 manual Analog Trunk Also called analog line

Analog DID Direct Inward Dialing (DID) over special analog phone lines that do not ring when a call arrives. Typically requires a special box such as those available from Exacomm to connect to regular analog devices such as Dialogic boards.

See also: direct inward dial (DID) (p. G-11)

Analog Telephony A type of telephone transmission or switching in which the transmitted analog signal consists of sound traveling over lines as variations in an electrical current. The signal is in essentially the same format as the original spoken signal. Analog signals are very vulnerable to interference and noise on the line. Over long distances, analog transmissions can fade, distort, or pick up static. They are also limited to the bandwidth of amplifiers, analog-to-digital converters, and other network equipment.

See also: digital telephony (p. G-10)

Analog Trunk Also called: analog line

A regular (nondigital) phone line from the telephone company.

See also: analog telephony (p. G-3), digital trunk (p. G-10), trunk (p. G-26)

Application Programming Interface (API) Also called: API

A set of routines that an application program uses to access functions provided by another application, device, or service. For example, the Windows Telephony API (TAPI) provides a device-independent means to access devices such as phones, modems, and fax machines.

See also: Messaging Application Programming Interface (MAPI) (p. G-17), Telephony Application Programming Interface (TAPI) (p. G-25)

Archive A copy of information or data that is placed into long-term storage.

Audiotex Generic term for a subset of interactive voice response equipment and services. Audiotex typically presents telephony-based voice menus that offer selection options. For example, “Press 1 to hear directions, or 2 for our latest specials.”

Auto attendant Strata CS item that automatically answers calls to a phone number, enables callers to dial extensions, and offers callers other options that you define, for example, “For Sales, press 1, For Support, press 2.”

Automatic Call Distribution (ACD) Also called: call distribution

See: ACD workgroup (p. G-1), call center (p. G-4)

Automatic Number Identification (ANI) Also called: ANI

The identification of the originating phone number of an incoming call. For example, if a person calls an 800 number from 617 555 1212, the device that answers the call can retrieve the ANI digits (617 555 1212) and use that information to identify the caller.

See also: caller ID (p. G-6)

Backup A copy of information for redundancy, so that the information can be restored if it is lost, damaged or needed for other reasons.

GLOSS-3

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