Administrator Manual
 Publication Information
 Contents
 Managing Trunks and Spans
 Managing Users and Stations
 Managing Workgroups
 Handling Inbound Calls
 System Prompts
 Extending Strata CS
 Appendix E. Using Performance Counters
 Overview of Upgrading and Configuring Strata CS
 Significant Strata CS features
Welcome to Strata CS
 New features in Toshiba Strata CS 4.0 include the following
What’s New in Strata CS
 Beta Document Preliminary & Confidential
 Beta Document Preliminary & Confidential
 Miscellaneous new features
What’s automatically upgraded
 Changes in Strata CS from version 2.1 to 3.0 or later
Before you begin
More information
 Changes in Strata CS 3.0 or later
 Configuring Strata CS for the first time
 Strata CS documentation
Where to get help
Strata CS includes the following documentation
 Your Strata CS provider
Document Printed Online Book
Page
 Strata CS Administrator
 About the Strata CS Administrator
Linking computers and phones
 Administrator interface
Logging on to the Administrator
 Dialing Services
Users
Workgroups
Trunks
 Maintenance
Working in views
IVR Plug-Ins
IP Gateways
 Using the Administrator toolbar
Using commands in a view
New Workgroup Create a new workgroup
 Create a new auto attendant
 Creating items
Performing basic actions in the Administrator
To create a new item that is based on an existing item
 Deleting items
Renaming items
Copying and pasting items
Customizing columns
 Working with voice files
Using the audio controls
Changing the voice file format
 Importing and exporting voice files
Changing audio output
Page
 Strata CS Licenses
 About Strata CS licenses
Entering licenses
 To enter your Strata CS Server license
 Removing licenses
To enter all other license types
 To remove the Server license
To remove all licenses
Verify that you have removed all other licenses
Page
 Defining System Settings
 Customizable settings
About system settings
Emergency. Use to configure emergency dialing options
 Changing Windows NT/2000 registry settings
Server Configuration
General tab
Rerecording voice prompts
 Windows Event Log notifications
No events. This is the default. No notifications are sent
Select one of the following from the drop-down list
 Defining business hours and holidays
Business Hours
 To define business hours and holidays
 Beta Document Preliminary & Confidential
 Call Log tab
Logging internal calls
Archiving the Call Log
To log internal calls as well as external calls
 To archive Call Log information
 Storage tab
Disk usage
 Allocating disk space
Moving voice files
 Dialing tab
Defining special access codes
To move voice message files
 Setting dialing timeouts
 Using extended 911 service with Strata CS
Using standard 911 service with Strata CS
Emergency tab
 How emergency numbers are handled
To set emergency dialing options
 Beta Document Preliminary & Confidential
 Setting dial-by-name directory options
Other tab
 Setting up Microsoft Exchange synchronization
Presenting a confirmation menu before voice mail
 To set up Microsoft Exchange synchronization for a user
Exchange Server Mailbox Permissions
 Setting the minimum password length
 Managing Trunks and Spans
 About trunks
Trunk types
 Adding trunks
Naming trunks
Monitoring trunks
Deleting trunks
 Matching trunk settings with your phone company
Configuring trunks
Inbound and outbound calls and hunt groups
 Routing inbound calls on a trunk
ANI/DID digit collection
Placing outbound calls on a specific trunk
 Collecting ANI/DID digits
 Using did with Robbed Bit T1 lines
Setting up fax routing
Using did with analog lines
 Trunks view
Customizing fax routing
 About digital and Internet spans
 Adding an analog trunk
 Setting up digit collection on an analog trunk
 To collect digits on an analog trunk
Trunks view, select the trunk
 Adding a digital Robbed Bit T1 span
Configuring signaling using the Robbed Bit T1 Experimenter
Adding the Robbed Bit T1 span in the Trunks view
 Beta Document Preliminary & Confidential
 Using a signaling template
 Entering trunk defaults for a span
To enter trunk defaults for a span
 Adding a digital Isdn or CAS span
 Adding a digital Isdn BRI span
 Optimizing your Isdn settings
To set your Isdn parameters
 Enabling Isdn Megacom support
 Adding an Internet span
 Modifying Strata CS IP codecs
 GSM .0 kbs
To modify Strata CS IP codecs
 Fine-tuning your IP connection
To change an IPLink board parameter
 Beta Document Preliminary & Confidential
Page
 Managing Users and Stations
 Extension
Users view
Station
 Title
Mail Usage
Greeting Usage
Disk Usage
 Admin and Operator users
Configuring a system without an Operator
About users and roles
Users
 Setting up workgroups for the Operator
Understanding personal Operators
How callers are transferred to Operators
Changing the Operator’s extension from
 Setting user options
Where to set user options
Roles
Described in detail in this chapter
 About adding a user
Adding a user at the telephone
 Adding a user in the User dialog box
 Adding a user by using a template
Identifying the user
 Assigning an extension
 Assigning a station ID
 Linking users and phones
 Assigning a did number
 Creating a password
Setting up a personal operator
Editing a user’s Client settings
Choosing a language for telephone prompts
 Allocating space for voice messages
Recordings tab
Allocating space for recorded greetings and voice titles
 To enable synchronization
Setting up call recording
Enabling Microsoft Exchange Server synchronization
 Notifications tab
 Setting e-mail notification
Setting pager notification
 Scheduling notifications
 Defining a schedule for e-mail and pager notification
 To add a schedule entry
 Setting up custom time rules
To set up a custom time rule
 Click OK to add the custom date
 Call Handling tab
 Setting up call forwarding
To turn on call forwarding
 Issues with forwarded calls on
 Mobile phone issues with forwarded calls
Call forwarding and voice mail
Forwarding calls over Centrex/PBX trunks
Listing a user in the dial-by-name directory
 Activating features for Class phones
Phone tab
 Padding extensions sent as caller ID on internal calls
Setting the number of seconds to ring the phone
Sending Dtmf digits to stations
 Activating features on Toshiba digital phone
 Hands free answering
 Secondary Directory Number parameters
 Dialing tab
 Global dialing permissions
To set dialing permissions
 Setting account code modes
 Other settings
 Permissions tab
 By default, Strata CS creates the following two roles
Individual permissions and roles
 New Role
To create a new role
 Other tab contains user options for hands-free mode
Other tab
 Managing users
Recording the new user’s voice title and greeting
Helping new users get started
After you create a new user, do the following
 Moving a user
Updating users’ mail, greeting, and disk usage totals
Deleting a user
 Managing stations
Adding a station
Supported phones
Supporting different types of Class phones
 Visual message waiting indicator information
Viewing station activity
 Managing Workgroups
 About Workgroups
 Creating a Workgroup
Using the General tab
Workgroups view
 Using the Dialing tab
 Assigning a did number to a workgroup
Adding a voice title
Transferring unanswered calls
Listing workgroups in the dial-by-name directory
Page
 Managing Outbound Calls
 Dialing service types
About dialing services
See Adding an Internet-to-Phone Number service on
 Default dialing service
Using routing services to manage other dialing services
 Dialing Services view
 How you can use dialing services
 Deleting or disabling a dialing service
Hiding dialing services in the Client
 Access codes
Tips on access codes and names for services
Using dialing services to install and troubleshoot trunks
Disabling dialing services while creating them
 Updating phone numbers after changing an access code
How Strata CS uses access codes
Avoiding dialing ambiguities
 Creating a dialing service with access code
Setting default access codes for ringbacks
Where the default access codes appear
 Adding a Phone Number dialing service
 Beta Document Preliminary & Confidential
 Adding a Centrex/PBX Extension service
 Beta Document Preliminary & Confidential
 Adding an Internet Address service
 Adding an Internet-to-Phone Number service
 Beta Document Preliminary & Confidential
 Adding an Internet-to-Centrex/PBX Extension service
 Trunks tab
 Beta Document Preliminary & Confidential
 Location Settings tab
 Codecs tab
 Dialing Exceptions tab
To change the codecs used by a dialing service
Click the Codecs tab
 Do not need to specify dialing exceptions
 Beta Document Preliminary & Confidential
 Exporting and importing dialing exceptions
To import dialing exceptions
 Permissions tab
 An example of how to set dialing service permissions
To set dialing service permissions
 Beta Document Preliminary & Confidential
 Routing services
Following numbers are allowed
 How you can use routing services
 An example of routing rules
 Processing phone numbers received from the Client
 Adding a routing service
Applying permissions in routing services
 Beta Document Preliminary & Confidential
 Routing Rules tab
 Add a new routing rule
Use this rule under the following conditions
 Execute the following action
 Defining patterns to match the dialed digits
Adding new routing variables
 Click Variables on the Routing Rules tab see
To add a routing variable
Click Add. The Routing Variable dialog box opens
 Defining a new number for a routing rule
Characters Digits placed in the new number
 1NxxNxxxxxx 16173540600 Nxx5-11 567891011
Page
 Handling Inbound Calls
 About call routing
Route calls to an automatic call distribution ACD workgroup
 Handling Inbound Calls
 Using auto attendants
About auto attendants
 Default Auto Attendant
What callers hear
 Auto Attendants view
Description
 Setting up an auto attendant
Creating a new auto attendant
 Defining menu choices
Description. Information that describes the auto attendant
 User login
Transfer to user
Send to voice mail
Play message
 To add or modify a menu choice
Key
 Beta Document Preliminary & Confidential
 Click the Advanced tab
 These fields as follows
Menu choice Variable Name Variable Value
 Scheduling transfers and greetings
 To schedule transfers or greetings
Action Action that will be performed
 Beta Document Preliminary & Confidential
 Setting up hold music
To set up hold music for an auto attendant
Deleting auto attendants
Auto Attendant dialog box, click the Hold tab
 Routing calls directly to a user
Analog trunk
Robbed Bit T1
Span Internet span
 Routing calls to workgroups
Page
 Using Account Codes
 About account codes
 Setting up account codes
Setting general account code options
 Setting a user’s account code modes
 Creating a text file of valid account codes
To set a user’s account code modes
 Using wild card characters
Formatting the text file
 Using a verbal account code prompt
Setting general account code options on
How users enter account codes
To use the verbal account code prompt instead of the beep
 Generating account code reports
Viewing account codes in the Call Log
Indicating the end of an account code
 Monitoring & Backing UP
 About monitoring and backing up your Strata CS system
 Using the Device Monitor
Monitoring station activity
 Monitoring trunk activity
Logged Name of the user currently logged in at the station
 Status
Enabling and disabling trunks
Out
 To restart a station or trunk
Restarting stations or trunks
Do one of the following
 Using the Call Log
Starting a new Server log
 From
Answered By
From Number
To Number
 Result
Supervised transfer. a supervised transfer
Message
From Device
 Displaying a specific number of Call Log entries
 Exporting the Call Log
Monitoring database and disk usage
Backing up Strata CS
 To perform an online backup of the Strata CS database
To perform an offline backup of the Strata CS database
To perform an offline backup of the Strata CS voice files
Restoring Strata CS data
 To restore the Strata CS database from an offline backup
To restore the Strata CS database from an online backup
To restore voice files from an offline backup
 Moving a Strata CS Server to another machine
Shutting down the Strata CS Server
Viewing the Windows Event Log
 Strata CS-related Windows Event Log messages
 Error Dssql Error
Error No Voice Resource Available
Device # Restarted
Inbound call detected on outbound trunk #
 Informational Started Strata CS Mail Server
Error Strata CS Server Restarted
No loop current detected on outbound trunk n
 Error Failed to Stop Device Handle ##
Error
Error Unable to open device ##
Error Unable to delete temporary message file for device ##
 Error Unable to start IVR Plugin License count exceeded
T1 alarms
Error Insufficient licenses ##
 Using the Maintenance Log view
Reporting problems
 Problem report package
 Using the Problem Report Wizard
To e-mail a problem report package
 Reporting a problem with a specific call or voice message
Reporting Strata CS Server problems
To report a Strata CS Server problem
 Reporting workstation application problems
Reporting distributed problems
To report a workstation application problem
To report a distributed problem
 Call record from the Call Log on the Server
Page
 System Prompts
 About system prompts
System Prompts view
File name
Text
 Managing system prompts
Controlling the prompt display
Playing system prompts
Comment
 Exporting system prompt text
Importing system prompt text
Exporting and importing system prompt audio files
Changing the encoding format of system prompts
 Recording system prompts
Recording options
About the sentence file
About the .VAP and .VOX files
 Recording system prompts professionally
Recording process
Selecting a voice
American English .VAP and .VOX files are located
 Testing the recorded prompts
Using the standard Strata CS voices
Providing a script for the vendor
 Default location is
Recording over system prompts yourself
Deploying the new prompts
Recording over .VOX files
 Testing the new prompts
Recording over the .VAP file
To record over a prompt
System Prompts view, double-click the prompt name
 Testing system prompts
To use the Sentence Tester
 12-11
 Localizing the telephone commands
 Configuring Internet Telephony Support
 Placing calls to H.323 terminals such as NetMeeting
About IP telephony and Strata CS
Internet telephony requirements
 Placing calls to Net Meeting from a Strata CS phone
Placing calls to Net Meeting from the Strata CS Client
IP address
 Calling Strata CS from H.323 terminals such as Net Meeting
 Calling a Strata CS did number from Net Meeting
Calling a Strata CS Server from Net Meeting
Start NetMeeting
 Using Windows 2000 Phone Dialer as an H.323 terminal
Enhancing a Web page with a Call Us! button
 Connecting two Servers using IP Gateways
Placing calls involving a remote Strata CS Server
 Using the IP Gateway Configuration Worksheet
Overview of creating an IP Gateway connection
Receiving Internet calls from a remote Strata CS Server
Codec use with IP Gateway connections
 Illustration of an IP Gateway
Creating an IP Gateway
 IP Gateways view
 Password
Creating an IP Gateway
Remote Address
Remote
 To set up an IP Gateway
Add Comments to further identify the IP Gateway
 Creating IP Gateway dialing services
Calling Strata CS extensions on the remote Server
 13-14
 Immediately connecting to dial tone on the remote Server
Placing phone calls through the remote Server
 Placing Centrex/PBX calls through the remote Server
 When you configure two Servers in this way, users can
Creating Gateway users to unify two Strata CS Servers
 Overview of IP Gateway users
Dial any user’s extension directly, without an access code
Before creating IP Gateway users
 To create an IP Gateway user
 Fine-tuning your IP connection
Using Contact PINs with IP Gateway users
 Extending Strata CS
 About extending Strata CS
 Extending Strata CS with off-the-shelf applications
In-band signaling applications
Tapi applications
 Extending Strata CS with third-party devices
 Sending call type and extension number to a device
 Type of call Dtmf digits sent
 14-7
 Strata CS SDK
 Installing the Strata CS SDK
To install the Strata CS SDK
Follow the instructions in the Strata CS SDK Setup window
Strata CS SDK Application Programming Interfaces
 IVR Plug-in sample programs
Developing IVR Plug-ins with a telephony toolkit
 IVR Plug-in licensing
Device Status API
Device Status sample program
 Client API
 Strata CS Configuration Settings
 About Strata CS configuration settings
Strata CS Server registry settings
 \Server\Settings\
 Default path is empty string
EmptySentItemsFolder
 Default is 0 no time-out
Mail
 Default is 10000 bytes
NumLogs
 Strata CS Workstation applications registry settings
TruncateRecordings
 String value specifying the user’s extension Default is
Current User Settings
String value specifying the user’s station ID Default is
 Local Machine Settings
\Client\Client\App
 \Client\TSP\Logon
 Strata CS Server language locale settings
Locale definitions
Strata CS currently uses the following locale codes
English
 Defining custom tones
 Disabling Dialogic devices
Example Defining a disconnect detection tone
 To disable Dialogic devices in the Windows NT/2000 registry
Create a string value under Settings named DisableDevices
To connect a fractional T1 or E1 line to Strata CS
Create the following key if it does not already exist
 Dialogic voice board device names
Dialogic device names
Save the changes to the registry
 Board Board ID Channel
 Dialogic modular station interface MSI device names
Dialogic Internet telephony board device names
 Dialogic voice board settings
VoiceBoard settings
 Off-hook Delay. Period after off-hook, during
Make interval for valid loop pulse detection
Minimum DTI Off. Minimum time required
Between ring-received events
 VoiceBoard channel settings
 Dword value for Dtmf detection edge select Default is
Dxchdtinitset
 Dxchmfmode
 E1 and T1 board settings
\Server\DTIBoardn\GlobalCall
 Isdn Megacom service settings
\Server\BRIBoardn\ISDN
 MSI station board settings
Default is 1 Mdmf format
Default is 20 1000 milliseconds
Default is 6 300 milliseconds
 To use TVSettings
Using the Strata CS Settings program
Logging
 Viewing current values
 Modifying other supported Strata CS settings
Changing key values
 Database\ConnectionTimeout
Default value is 30 seconds
 Server\AllowGatewayUserLogin
Default value is
 Default value is 180000 milliseconds
Default value is 60000 milliseconds
 Default value is 6000 milliseconds
Default value is 12000 milliseconds
Default value is 1800 milliseconds
 System\MinClientBuild
Page
 Command Line Options
Starting Strata CS from the command line
 Password=password
 IP Gateway Configuration Worksheet
 IP Gateway Configuration Worksheet
To Server
 Name Type From Server Access To Server IP Gateway
Page
 Using Quicknet and E-TEL with Strata CS
 Using Quicknet with Internet Switchboard
Using Quicknet hardware with Strata CS
Setting up Quicknet to dial Strata CS
 Appendix D. Using Quicknet and E-TEL with Strata CS
 Using a Preferred address to dial extensions directly
 Setting up the Strata CS IP address as a Hot Line
To make a Gateway preferred
 Setting up Quicknet to connect to Strata CS
 Creating the Gateway
 Beta Document Preliminary & Confidential
 Eliminating access code conflicts
Transferring and handling calls with a Quicknet phone
 Forwarding your calls to a Quicknet phone
Calling a Quicknet card from Strata CS
Important note about Quicknet Hot Lines
 Using the Strata CS Client with a Quicknet card
See , Configuring Internet Telephony Support in Strata CS
For More Information
Contacting Quicknet
 Using an E-tel FreeRide IP phone with Strata CS
Setting up a FreeRide phone to connect to Strata CS
 Click Settings and Support
 My Phone Number, enter your Strata CS extension
 Beta Document Preliminary & Confidential
 Transferring and handling calls with a FreeRide phone
 Tel contact information
Page
 Using Performance Counters
 Strata CS performance counters
Viewing performance counters in Windows NT/2000
 Appendix E. Using Performance Counters
 Beta Document Preliminary & Confidential
 Glossary
 ActiveX Control Also called control
Tor
 Application Programming Interface API Also called API
Analog Trunk Also called analog line
Automatic Number Identification ANI Also called ANI
 Business Communications Platform BCP Also called BCP
Call Announcing Also called call screening, screening a call
 Call Pursuit Also called follow me service
Call Center Agent Also called agent
Call Control Also called call handling
Call Detail Recording CDR Also called call accounting, CDR
 Call Routing Also called routing a call
Central Office CO Also called CO
 Channel Associated Signaling CAS Also called CAS
Channel Service Unit CSU Also called CSU
 Computer Telephone Integration CTI Also called CTI
Competitive Local Exchange Carrier Clec Also called Clec
Computer Telephony CT Also called CT
 Dialed Number Identification Service Dnis Also called Dnis
See also T-1 p. G-24
 Dialogic SCBus Device Also called SCBus
Digital Signal Processor Also called DSP
Digital Trunk Also called digital line
 Direct Inward Dial did Also called did
Dual Tone Multi-Frequency Dtmf Also called Dtmf
 Fax-On-Demand Also called fax-back
 Grab-and-Hold Greeting Also called hold greeting
 Graphical User Interface Also called GUI
Hold Audio Also called hold music
 Recognition ASR, IVR, speech recognition
Integrated Services Digital Network Isdn Also called Isdn
Internet Protocol Also called IP
 Phony, Voice Over IP
Internet Service Provider Also called ISP, service provider
Local Exchange Carrier Also called ILEC, LEC
 Microsoft Windows NT Server Also called NT Server
Modular Station Interface Also called MSI
 Multi-Frequency Also called MF
Network Interface Card Also called NIC
 Parking a Call Also called call park
Plain Old Telephone Service Also called Pots
Personal Information Number Also called contact PIN, PIN
 Primary Rate Interface Also called PRI
Public Switched Telephone Network Also called Pstn
Private Branch Exchange Also called PABX, PBX
 Remote Access Server Also called RAS
Redundant Array of Inexpensive Disks Also called RAID
Regional Bell Operating Company Also called Rboc
Remote Office/Branch Office Also called Robo
 GLOSS-22 Strata CS Administrator Manual
 Small Office/Home Office Also called Soho
 Tapi Service Provider Also called TSP
 Telephony Application Programming Interface Also called Tapi
 Unified Messaging Also called integrated messaging
 GLOSS-27
Page
 Index
 To an auto attendant, 9-2to an IVR Plug-in,9-2
 For caller ID
Types supported
Disabling
Digital spans
 Folders, working with Follow me call forwarding, ??-6-27
 Indicator, visual message waiting Integrating
Internet-to-Phone Number dialing service, adding
Using command line arguments, C-1
IP Gateways view, 2-5IP network Codecs for
 Customizing trunk disconnect tones, A-12permissions
Adding
 Dialing timeouts, 4-12disk space
Permissions, dialing services
Audio outpub over your computer speakers, 2-11audio output
Shortcut menu
 Spanish language prompts, 4-4spans, digital
Station ID
 Did
Disconnect tones, customizing, A-12
Moving, 6-42Operator
 Converting, 12-3,12-4