Appendix E. Help and service information
This section contains information on how to obtain technical support
Technical support
Technical support is available during the life of your product. Assistance can be obtained through the Personal Computing Support Web site. During the warranty period, assistance is available for the replacement or exchange of defective components. In addition, if your IBM option is installed in an IBM computer, you might be entitled to service at your location. Your technical support representative can help you determine the best alternative.
Technical Support Web Pages:
IBM Personal Computing Support Web | URL | |
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English | http://www.ibm.com/pc/support | |
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German | http://www.ibm.com/pc/support/de | |
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French | http://www.ibm.com/pc/support/fr | |
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Italian | http://www.ibm.com/pc/support/it | |
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Spanish | http://www.ibm.com/pc/support/es | |
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Note: If the national language version of the IBM Personal Computing Web Site is not available or not working, you can use the English language version at http://www.ibm.com/pc/support.
Type of support
Marketing, installation, and configuration support through the HelpCentre will be withdrawn or made available for a fee, at IBM's discretion, 90 days after the option has been withdrawn from marketing. Additional support offerings, including
Telephone technical support
To assist the technical support representative, have available as much of the following information as possible:
1. Option name
© Copyright IBM Corp. 2002 | 241 |
