Warranty service and support
With the original purchase of an IBM computer, you have access to extensive support. During the IBM Machine warranty period, you may call IBM or your reseller for
The IBM Machine Warranties Web site at http://www.ibm.com/servers/support/machine_warranties/ contains a worldwide overview of the IBM Limited Warranty for IBM Machines, a glossary of terms used in the Statement of Limited Warranty, Frequently Asked Questions (FAQ), and links to Product Support Web pages. The IBM Statement of Limited Warranty is available from this Web site in 29 languages in Portable Document Format (PDF).
The following services are available during the warranty period:
•Problem determination - Trained personnel are available to assist you with determining if you have a hardware problem and deciding what action is necessary to fix the problem.
•IBM hardware repair - If the problem is determined to be caused by IBM hardware under warranty, trained service personnel are available to provide the applicable level of service, either
•Engineering Change management - Occasionally, there might be changes that are required after a product has been shipped from IBM. In those instances, IBM will make Engineering Changes (ECs) available that apply to your hardware.
The following items are not covered under warranty service:
•Replacement or use of
•Identification of
•Installation of customer replaceable units (CRUs).
•Installation and configuration of machine code or licensed internal code that is designated as customer installable.
If you do not register your computer with IBM, you might be required to present proof of purchase to obtain warranty service.
Before you call for service
You can solve many computer problems without outside assistance by following the troubleshooting procedures that IBM provides in the online help or in the publications that are provided with your computer and software.
Most computers, operating systems, and application programs come with information that contains troubleshooting procedures and explanations of error
