IBM 19K5716 Appendix D. Troubleshooting and frequently asked questions, No connection to Isdn

Appendix D. Troubleshooting and frequently asked questions

General

What device driver version is supplied on the CD?

The device driver level on the IBM International ISDN PC Card Installation Software CD for all Windows operating systems is 3.09.02.

Where on the Internet is the IBM International ISDN PC Card support Web page located?

For device driver updates, tips, etc. please consult the PCD support Web page at:

http://www.pc.ibm.com/support

In the drop-down list labeled Browse the support siteî, select Options . In the Category list, select Communication Adapters . In the Subcategory list, choose ISDN, then select the option 09N3606 International ISDN PC Card.

How do I determine which version of the Installation Software CD I am using?

Insert the Installation Software CD for the IBM International ISDN PC Card. Double click on the "My Computer" icon on the desktop and read the CD name underneath the CD-ROM drive icon:

•CD version 1: The CD name is IBM_ISDN

•CD version 2: The CD name is IBMISDN_02

•CD version 3: The CD name is IBMISDN_03

Starting with version 2 of the Installation Software CD an autorun menu has been implemented.

No connection to ISDN

If a problem is reported in the connection to ISDN (when using Dial-Up Networking or any other software), make sure the ISDN connection cable is connected correctly to both the IBM International ISDN PC Card and the ISDN line socket. Then try the dial or connect command again.

No connection to an internet service provider

If the IBM International ISDN PC Card fails to connect to your Internet Service Provider (ISP), verify the following:

1.Your ISP supports ISDN connections.

2.The telephone number that you are dialing is correct for dial-in access to your service provider over ISDN.

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