Kodak 7.1 manual Troubleshooting, Basic troubleshooting, Problem Possible Solutions

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Troubleshooting

Basic troubleshooting

	If you experience a problem with your printer, restarting it will sometimes fix the
	problem. Turn off your printer, wait five seconds, then turn on your printer.
	If you are still experiencing a problem, use the following information to troubleshoot
	your printer.
Problem	Possible Solutions
Printer does not	• Make sure you are using the power cord that came with your printer.
power on
	• Make sure the power cord is connected to the AC adapter and is plugged into an
	outlet or power strip, and that the LED on the AC adapter is lit.
	• Make sure that the power cord is securely connected to the power cord port in the
	back of the printer.
Printer not detected	• Make sure your printer is plugged in and turned on.
	• If you are using a USB cable, make sure:
	– it is a USB 2.0 high-speed cable.
	– it is connected to both your printer and your computer.
	– you restart the computer if the USB cable was disconnected from the printer
	then reconnected, or if power to the printer was interrupted.
	• If you are using a wireless connection, make sure:
	– the Wi-Fi connectivity LED remains lit.
	– the printer is connected to your wireless network.
	To check:
	a. On the printer, press	.
	b. Touch , then touch Network Settings.
	c. Touch View Network Configuration.
	Make sure that the Active Connection Type is Wi-Fi, and that the IP Address
	is not all zeros.
	– your router is transmitting data.
	– the firewall (excluding WINDOWS Firewall) is allowing the services needed for
	your printer.
	For additional information, go to www.kodak.com/go/inkjetnetworking.
Wireless connectivity	For wireless connectivity issues, go to www.kodak.com/go/inkjetnetworking.
Carriage jam	• Open the access door and clear any obstructions.
	• Make sure the printhead and ink cartridges are installed correctly. (The printhead
	and ink cartridges are installed correctly when you hear them click into place.)
Ink cartridge errors	• Make sure KODAK Ink Cartridges are installed. Do not use non-Kodak brand or
	refilled ink cartridges.
	• Remove, then install the cartridges again. Make sure the cartridges click into place.
104	www.kodak.com/go/aiosupport