Kodak KODAK HERO 7.1 All-in-One Printer, Problem, Possible Solutions, Touch Clean Printhead

KODAK HERO 7.1 All-in-One Printer

Problem	Possible Solutions
Too much paper curl	• If you are printing pictures or documents with large areas of image content, try
after printing
		increasing the top and bottom margins when printing in portrait mode or the left
		and right margins when printing in landscape mode. Start with a 1-inch margin on
		top and bottom and a 0.25-in. (0.62-cm) margin on the sides. The larger the
		margin, the less potential there is for curl.
	• Print on a higher weight paper, such as 24 lb (90 gsm) paper or use KODAK
		Ultimate Paper.
	• Apply a border rather than printing in a borderless mode.
	• If the paper is not stacking properly in the output tray, remove the pages as they
		exit.
Print quality	• For best results, use KODAK Paper or a paper with the COLORLOK Technology logo
		on the package.
	• Make sure the paper is loaded correctly (see Loading paper, page 43).
	•	Clean the printhead:
		–	Press	.
		–	Touch	, then touch Maintenance.
		– Touch Clean Printhead.
	•	Calibrate the printer:
		–	Press	.
		–	Touch	, then touch Maintenance.
		– Touch Calibrate Printer.
	For more information, go to www.kodak.com/go/hero7_1support, then type the
	problem in the search field.
Paper jam	• Check for paper behind the duplexer in the cleanout area.
	• Make sure the paper in the tray is free of tears or creases.
	• Make sure you do not overload the paper tray.
	• For more information, go to www.kodak.com/go/hero7_1support, then type jam in
		the search field.
Error codes/messages	• Go to www.kodak.com/go/hero7_1support, then type your error code or message.
or other problems you
	If you need to contact Kodak (see www.kodak.com/go/contact), have the following
cannot resolve
	information available:

•Kodak Service Number (located inside the printer when you open the access door)

•Printer model number (located on the control panel)

•Computer model, operating system, and version of Home Center Software

•Exact wording of any error message(s) and the error code

www.kodak.com/go/aiosupport 105