Troubleshooting | Kodak 7.1 manual

	Table of contents
General care and cleaning	91
Cleaning the scanner glass and document backing	92
Replacing ink cartridges	94
Replacing the printhead	97
Updating the software and printer firmware	101
Updating if your printer is connected to a computer with WINDOWS OS	101
Updating if your printer is connected to a computer with MAC OS	102
Monitoring and adjusting printer performance	102
Checking ink levels	102
Checking paper levels	103
Resetting factory defaults	103
10 Troubleshooting
Basic troubleshooting	104
Getting help on the Web	106
Status lights	107
Power status light	107
Wi-Fi status light	107
11 Product and Safety Specifications
Features and Specifications	108
Print Performance	108
Photo Printing Features	108
Copy document features	109
Copy photo features	109
Scanning features	109
Main paper tray	109
Photo paper tray	110
Output paper tray	110
Ink cartridges	110
Connectivity	110
Software support	111
Digital image sources	111
Physical specifications	111
Warranty	112
System requirements	112
Safety information	115
LCD touch screen safety	116
Ink cartridge safety	116
Regulatory Compliance	117
FCC Statement	117
Canadian Statements	118
European Compliance Statement	118
German compliance statement	118
www.kodak.com/go/aiosupport	iii

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Kodak 7.1 manual Troubleshooting

Contents

Extended User Guide Kodak Hero 7.1 All-in-One PrinterPage Table of contents Mobile Printing PrintingCopying Scanning Troubleshooting 119 Components Printer Overview Control panel Feature Description Home Screen Menu Using the LCD touch screenFeature Icon Displays Home Screen Status Icons Kodak Hero 7.1 All-in-One Printer Home Center Software Ordering supplies Configuring printer settings Before you connect Connecting to a wireless networkNetworking Your Printer Touch Wi-Fi Setup Wizard Connecting to a non-WPS wireless router Kodak Hero 7.1 All-in-One Printer Touch Push Button Configuration Connecting to a WPS wireless routerTouch Wi-Fi Setup Wizard Touch WPS Connect Dynamic Dhcp Manual Static Setting up an IP AddressTouch Advanced IP Address Setup Printing the network configuration Viewing the network configurationTouch View Network Configuration Touch Print Network Configuration Select No, my printer is not listed, then click Next Connecting to another Kodak All-in-One PrinterSelect Yes, my printer is listed, then click Next On a computer with MAC OS Select Apple System Preferences Connecting to an Ethernet network Select Network Wireless/Wi-Fi, then click Next Changing from USB to a wireless connectionIf your printer is connected to a computer with Windows OS If your printer is connected to a computer with MAC OS Select Network Ethernet cable, then click Next Changing from USB to an Ethernet connection Online Printer Management Tool On any printer-supported computer Accessing the Online Printer Management ToolDirectly from Home Center Software v7.x or higher Configuring printer settings Using the Online Printer Management Tool Changing the printer name Adding an outgoing email profile Setting up Scan To Email Online Printer Management Tool Type the User ID and Password for your email account Select Scan To Email Address Book Setting up the email address book Select Scan To Email Email Option Setting options for scan to email Online Printer Management Tool Before you create a network folder profile Setting up Scan To Network Folder Adding a network folder profile Profile Name Folder Path Type Select Scan To Network Folder Scan Settings Setting scan settings for scan to network folder Adding a Google Cloud Print Account Click Register Printer Editing a Google Cloud Print Account Click Claim Printer Now Click Send Test Email to Google Account Adding a Kodak Email Print Service AccountClick Sign in with Google Select Copy & Print Copy Documents or Copy Photo Changing printer settings for copying and printingChanging Copy Document and Copy Photo settings Online Printer Management Tool Select Copy & Print Print Photo Changing Print Photo settings Paper types Handling Paper Photo top paper tray Main bottom paper tray Paper sizes Envelope sizes Loading paper in the main paper tray Loading paper Handling Paper Paper stop Output tray extender Loading the photo paper tray Kodak Hero 7.1 All-in-One Printer Loading envelopes Kodak Hero 7.1 All-in-One Printer Touch , then touch Copy Photo or View and Print Photos PrintingManually selecting paper trays Automatic two-sided printing Printing documentsPrinting two-sided documents Manual two-sided printing from a computer with Windows OS Manual two-sided printingAutomatic two-sided printing from a computer with MAC OS Manual two-sided printing from a computer with MAC OS Printing forms from the control panel Viewing pictures on a memory card or USB-connected device Printing picturesFinding pictures on a memory card or USB-connected device Touch Find Photo Front USB port Printing from a memory card or USB-connected device Important Use only one slot or port at a time Using default settings to print a picture Print Photos Option Settings Description Changing the settings and printing pictures Select Copy & Print Print Photo Settings Description Printing tagged pictures Touch Options, Tray Selection, then Bottom Tray Printing panoramic pictures Zooming and cropping pictures Transferring pictures to a computer Printing from a wireless deviceTransferring pictures to a computer with Windows OS Touch Transfer All to PC Transferring pictures to a computer with MAC OS Printing from a Blackberry Device Mobile PrintingPrinting from an iPhone, iPad, or iPod Touch Printing from an Android OS Device Copying Using the default settings to copy a documentCopying a document Touch Copy Document Copy Document Setting Description Option Adjusting the settings and copying a document Copy Document Setting Description Changing the number of copies of a document Touch Copy Size Enlarging or reducing the size of a copy Darkening or lightening a copy Touch Copy Photo Using the default settings to copy a photoCopying a photo Copy Photo Option Setting Description Adjusting the settings and copying a photo Printer detects photo paper Changing the number of copies of a photo Enlarging or reducing the size of a copy of a photo Darkening or lightening a copy of a photo Before you begin scanning Scanning Setting Options Scanning Scanning from the control panel Scanning to a computer Scan Action File Scanning to a memory card or USB flash drive Scan Option Settings Description Scan Option Settings Description Scanning to email Touch Scan to Network Folder Touch Sharing folder Scanning to network folder Scanning from the computer Scanning multiple pictures simultaneously Select Applications Webscan Scanning from the Online Printer Management Tool Maintaining Your Printer General care and cleaning Cleaning the scanner glass and document backing Kodak Hero 7.1 All-in-One Printer Replacing ink cartridges Remove the cap Maintaining Your Printer Replacing the printhead Maintaining Your Printer Kodak Hero 7.1 All-in-One Printer 100 To update the printer firmware To update the softwareUpdating the software and printer firmware Kodak Kodak AiO Printer Tools Checking ink levels Monitoring and adjusting printer performance Touch Check Paper Levels Resetting factory defaultsChecking paper levels Problem Possible Solutions TroubleshootingBasic troubleshooting Touch Calibrate Printer Touch Clean Printhead Getting help on the Web For more troubleshooting information Wi-Fi status light Power status lightPower light What it means Wi-Fi status light What it means Features and Specifications Product and Safety SpecificationsPhoto Printing Features Print Performance Copy photo features Copy document featuresScanning features Main paper tray Output paper tray Photo paper trayInk cartridges Connectivity Power Physical specificationsSoftware support Digital image sources System requirements WarrantyComputer with Windows OS Computer with MAC OS Paper sizes supported Paper types supported Photos 4 x 6 in. / 10 x 15 cm 4 x 7 in. / 10 x 18 cm Safety information Ink cartridge safety LCD touch screen safety FCC Statement Regulatory Compliance European Compliance Statement Canadian StatementsGerman compliance statement Industry Canada IC Radiation Exposure Statement Waste Electrical and Electronic Equipment Labeling Reach Article 33 Declarations Power Supply InformationEnergy Star Qualified Limited Warranty Warranty InformationLimited Warranty Coverage Limitations Outside the United States and Canada Declaration of Conformity