Toshiba Release 4.0 manual Beta Document Preliminary & Confidential

to the phone company as the user dials them and let the phone company determine when the dial string is complete.

Digits are normally sent as the user dials them. In certain cases, however, you can collect all digits if you want to do either of the following:

nSimulate a dial tone for carriers that do not generate a dial tone after a Primary Interexchange Carrier (PIC) code (in the U.S., you can create a dialing service that uses a PIC code prefix to access a particular carrier).

nImprove tone detection when users attempt to place an outbound call while logged into Strata CS remotely from a digital cell phone or other low-quality connection.

If you check Collect all digits before dialing on trunk, Strata CS assumes that all digits have been dialed when the dialing service ambiguous time-out elapses, and places the call (for more information, see “Setting dialing timeouts” on page 4-13). Users can dial # when they are done dialing to skip the time-out and place the call immediately. Also see “Routing services” on page 8-29 for a more advanced way to avoid timeouts.

nDial prefix and dial suffix. Enter any digits to be dialed automatically before or after the phone number dialed by the user.

When you create a Phone Number dialing service, you can enter a dialing prefix and suffix. A dialing prefix consists of digits dialed automatically by the dialing service before the number that the user dialed. Similarly, a dialing suffix consists of digits dialed automatically after the number the user dialed.

You can use a dialing prefix or suffix as follows:

nTo create a Phone Number service (“Outside Line”) used to dial phone numbers over a Centrex trunk. Enter a dialing prefix, typically 9, to get an outside line from Centrex. You can also support the dialing of Centrex/PBX extensions over the same trunks by creating a Centrex/PBX Extension dialing service without entering a dialing prefix.

nTo create a Phone Number service (“Calling Card”) that makes it easy for users to charge calls to a calling card company. Enter a dial prefix that is the entire number used to access the calling card company (including the calling card number), and then enter a dialing suffix that is the number of the credit card used to pay for these calls.

When users need to charge a call, they dial the access code for the dialing service, and then dial the number they want to call. The

CHAPTER 8. MANAGING OUTBOUND CALLS 8-11

BETA DOCUMENT - PRELIMINARY & CONFIDENTIAL