Toshiba Release 4.0 manual About Workgroups

About Workgroups ____________________________________

A workgroup is a group of related extensions or contacts. With Strata CS workgroups you can manage how calls are directed to groups of users, IVR Plug-ins, auto attendants, or queues. Workgroups appear in the Workgroups view.

Note: Workgroups replace Contact Groups, which were supported in prior versions of Strata CS.

Strata CS provides two types of workgroups: public and personal.

Public workgroups are workgroups that callers from outside your company can reach by dialing a number. Administrators and users with the appropriate permissions can create public workgroups.

Personal workgroups are workgroups that users can create in the Client for their personal use.

Strata CS workgroups offer the following benefits:

nThe process of finding an individual to take calls or to join a conference is easier, because the Extensions view in the Client can be filtered by workgroup.

nAny public workgroup member can pick up a ringing call within the workgroup if an extension has been assigned.

nCalls to a public workgroup simultaneously ring the phones of all the extensions that are members of that workgroup (users, IVR plug-ins, auto attendants, queues, or contacts).

nWhen workgroup members set their personal statuses to “Do Not Disturb” (see Strata CS Client User Guide) their phones do not ring when the workgroup is called.

nWhen workgroup members set their personal statuses to Where I Am (see Strata CS Client User Guide) on their phones, calls to a workgroup that they are in ring at the phone that has accepted the Where I Am from the member.

nWhen members set their personal statuses to Where I Am (see Strata CS Client User Guide) on their phone to an external number, calls to a workgroup that they are in do not ring the external number.

7-2 STRATA CS ADMINISTRATOR MANUAL

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