Toshiba Release 4.0 manual Default dialing service

nInternet-to-Centrex/PBX Extension service. Gateway service used to dial Centrex or PBX extensions or other custom numbers through another Strata CS Server at a remote location. The call connects to the remote Server using the Internet or a private TCP/IP network, and the number is dialed from that Server. With this type of service you can directly dial a Strata CS extension on the remote Server, or 411, or # to log in to an account on the remote Server.

See “Adding an Internet-to-Centrex/PBX Extension service” on page 8-17.

nRouting service. A dialing service that routes calls through other dialing services.

See “Routing services” on page 8-29 for detailed information.

The default dialing service

You may not need to create any dialing services. Strata CS automatically creates a default dialing service named “Phone Number,” with an access code of 9. Phone Number includes all phone number trunks (analog or digital). With this dialing service, a user can pick up the phone and dial 9 plus a phone number. Strata CS then places the call on the first available trunk. This dialing service is often the only dialing service that a company needs.

Using routing services to manage other dialing services

If you need to create several different dialing services, you may be able to simplify dialing for your users by creating routing services. A routing service is a special type of dialing service that routes the number dialed to other dialing services. A routing service prioritizes the dialing services by following rules based on the phone number dialed and, optionally, on the time of day or day of the week. A routing service can do the following:

nAllow users to dial a single access code for all their phone calls. Routing rules can automatically determine the best dialing service for a given call, and are not limited to a single type of trunk.

nAutomatically route a call to trunks on an alternate dialing service when all the trunks of the preferred dialing service are in use.

nPerform least cost routing by selecting the least expensive dialing service for a given phone number and time.

For example, you might have two different carriers for long-distance calls. One carrier is the least expensive during business hours, and the other during evenings and weekends. You can set up a dialing service for each of the two carriers. You can then set up a routing service that can route the call through either dialing service. The routing service automatically assigns the highest priority to the

CHAPTER 8. MANAGING OUTBOUND CALLS 8-3

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