Toshiba Release 4.0 manual Click the Advanced tab

6.Click the Advanced tab.

7.To Change the caller’s telephone prompts to another language that was installed with Strata CS, select the language from the drop-down list. When callers press the key associated with this action, all subsequent prompts are in the language you specify here.

For example, to give callers the option of accessing a dial-by-name directory in Spanish, set up a dial-by-name menu choice on the General tab, and then select Spanish on the Advanced tab.

8.To display custom data in the Client’s Call Monitor or send custom data to an IVR Plug-in or to a queue when a caller selects this menu choice, check Set custom data when this menu choice is pressed. Enter the

Name and Value of the variable to send. The name of the variable must match the name expected by the Call Monitor or IVR Plug-in or queue exactly.

For example, your auto attendant might say, “For product ABC, press 1. For product XYZ, press 3.” For the two menu choices, you could set

9-12 STRATA CS ADMINISTRATOR MANUAL

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