Toshiba Release 4.0 manual Before you begin, Changes in Strata CS from version 2.1 to 3.0 or later

Before you begin ______________________________________

Before you begin to upgrade Strata CS or configure it for the first time, first complete the following tasks as described in Strata CS Installation & Maintenance Manual:

n

n

n

Install the Dialogic hardware and drivers in the Strata CS server computer.

Physically connect your trunks and stations.

Install the Strata CS server and Strata CS Administrator.

This chapter outlines the tasks you must perform after installation. Detailed instructions for each step are in subsequent chapters.

Changes in Strata CS from version 2.1 to 3.0 or later _________

The following administrative tasks have changed in this version of Strata CS:

n

n

Licensing has changed. See “About Strata CS licenses” on page 3-2.

Outbound calls are now made via dialing services that you create and

configure in the Administrator. See “About dialing services” on page 8-2.

nDialing services provide a way to restrict the numbers that can be dialed by all users. You can also define exceptions to further restrict or permit user dialing. See “Permissions tab” on page 8-26.

n

n

Location settings and dialing rules are now part of dialing services, and must be defined separately for each service. See “Location Settings tab” on

page 8-20.

Business hours and holidays are now defined centrally. This lets both users and administrators set up features that change automatically according to schedules. If you previously had auto attendants that included business and holiday hours, those hours must be redefined in system settings. See “Business Hours” on page 4-5.

n

n

n

Based on the business hours you defined, auto attendants can now include

scheduled greetings or transfers (to other auto attendants or IVR Plug-ins). See “Scheduling transfers and greetings” on page 9-14.

Robbed Bit T1 signalling is now defined using the Robbed Bit T1 Experimenter instead of the Administrator. See Installing Strata CS for

more information.

Fax routing is now set up at the trunk level. Several other trunk properties

have moved to dialing services. See “Setting up fax routing” on page 5-7.

nAn ACD workgroup user can be configured so that only supervisors can put an ACD workgroup in Do Not Disturb. See the Strata CS Call Center Administrator Guide for details.

CHAPTER 1. OVERVIEW OF UPGRADING AND CONFIGURING STRATA CS 1-7

BETA DOCUMENT - PRELIMINARY & CONFIDENTIAL