Toshiba Release 4.0 manual Using the Maintenance Log view, Reporting problems

Using the Maintenance Log view

The Maintenance Log view displays tracked actions and presents details about each action. Information contained in the log is stored in the database. To view the Maintenance Log, click its button in the view bar.

The Maintenance Log tracks the following actions:

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Restarting a device

Starting the Server

Stopping the Server

Scheduling a Server shutdown

Changing a user’s password

Changing a queue’s password

Logging on to the Administrator or Device Monitor

Logging out of the Administrator or Device Monitor

Enabling or disabling a device

The following columns appear in the Maintenance Log view:

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Action taken

Item that was acted upon (if applicable)

Date and time of the action

Name of the user who was logged on when the change was made

Name of the computer from which the change was made

Reporting problems____________________________________

Use the Problem Report Wizard to report any problems you experience with your Strata CS system to your provider. Your provider has the expertise to debug, correct, and expand your Strata CS system, as well as access to Toshiba Technical Support resources for further assistance.

The Problem Report Wizard asks you to describe the frequency, patterns, and circumstances of the problem you are reporting. Based on the information you supply, the Problem Report Wizard isolates exactly when and where the problem occurred and automatically collects the appropriate Strata CS log files and other information from your computer. By assembling all the relevant information, the Wizard helps your technical support representative quickly identify the problem and begin to solve it.

Note: For information about known issues and workarounds for currently

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