book.book Page 64 Tuesday, November 27, 2007 10:29 AM
R U N T H E M O D E M D I A G N O S T I C TO O L —
1 Click Start 
→All Programs→Modem Diagnostic Tool.
2 Follow the instructions on the screen to identify and resolve modem problems. Modem diagnostics are not available on all computers.
VE R I F Y T H A T T H E M O D E M I S C O M M U N I C A T I N G W I T H W I N D O W S —
1 Click Start 
→Control Panel→Hardware and Sound→Phone and Modem Options→Modems.
2 Click the COM port for your modem→Properties →Diagnostics→Query Modem to verify that the modem is communicating with Windows.
If all commands receive responses, the modem is operating properly.
E N S U R E T H A T Y O U A R E C O N N E C T E D T O T H E I N T E R N E T — Ensure that you have subscribed to an Internet provider. With the Outlook Express
Error Messages
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.
If the error message is not listed, see the documentation for the operating system or the program that was running when the message appeared.
AF I L E N A M E C A N N O T C O N T A I N A N Y O F T H E F O L L O W I N G C H A R A C T E R S : \ / : * ? “ <
> — Do not use these characters in filenames.
AR E Q U I R E D . DLL F I L E W A S N O T F O U N D — The program that you are trying to open
is missing an essential file. To remove and then reinstall the program:
1 Click Start 
→Control Panel→Programs→Programs and Features. 2 Select the program you want to remove.
3 Click Uninstall.
4 See the program documentation for installation instructions.
drive letter :\ I S N O T A C C E S S I B L E . TH E D E V I C E I S N O T R E A D Y — The drive cannot read the disk. Insert a disk into the drive and try again.
I N S E R T B O O T A B L E M E D I A — Insert a bootable floppy disk, CD, or DVD.
N O N - S YS T E M D I S K E R R O R — Remove the floppy disk from the floppy drive and restart your computer.
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