Dell XPS 420 owner manual When to Use Dell Diagnostics

book.book Page 86 Tuesday, November 27, 2007 10:29 AM

Message	Possible Cause	Corrective Action
KB/Interface	An error occurred with	Ensure that nothing is
Error	the keyboard	resting on the keyboard; if
	connector.	a key appears to be stuck,
		carefully pry it up. If the
		problem persists, you may
		need to replace the
		keyboard.

No ROM Basic	The operating system
	cannot be located on
	drive A or drive C.

Enter the system setup program (see "Entering System Setup" on page 179) and confirm that drive A or drive C is properly identified.

Dell Diagnostics

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.

When to Use Dell Diagnostics

If you experience a problem with your computer, perform the checks in "Solving Problems" on page 61 and run Dell Diagnostics before you contact Dell for technical assistance.

NOTE: Dell Diagnostics only operate on Dell computers.

It is recommended that you print these procedures before you begin.

Start Dell Diagnostics from your hard drive or from the Drivers and Utilities media.

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Troubleshooting