Nortel Networks NN46110-602 manual Document not found message, New administrator login ignored

Chapter 4 Troubleshooting 95

Document not found message

Cause: This message is returned when the HTTP server cannot find the requested window. This can happen because the Java navigation index file is out of synch with the rest of the system. A corrupted or incorrectly cached index file can also cause this problem.

Action: Clear your browser cache or restart your browser to correct this problem.

New administrator login ignored

Cause: Internet Explorer saves your user ID and password in its cache and automatically resends those values on subsequent login attempts. Therefore, when prompted after an idle timeout, the user ID and password value you enter are ignored, and Internet Explorer sends the original user ID and password. For example, if you log in as administrator with password abc123De, log out, and then log in again, this time as DottieDoe with password FGh45678, Internet Explorer sends Administrator with passwordabc123De.

Action: When you log off the VPN Router, close out of the Web browser completely (shut down the browser). This clears the cache and the next time that you log in you are starting fresh.

Excess resource consumption using Internet Explorer

Cause: Internet Explorer has a known problem with excessive memory consumption using Java applets. Over time, this problem can cause serious overall system performance degradation.

Action: If you notice that your system's performance seems to slow down for no reason, close and restart Internet Explorer. This releases unused memory and improves system performance. Go to www.premium.microsoft.com/support/kb/ articles/q173/1/45.asp for details.

Internet Explorer 4.0 multiple help windows

Cause: In Internet Explorer 4.0, if you select context-sensitive help and do not close the help window after viewing, you can end up with multiple help windows open.

Nortel VPN Router Troubleshooting