Nortel Networks NN46110-602 manual No response from client-logging out

Appendix C System messages 177

ISAKMP [13] Error notification (Authentication failure) received from xxx (a.b.c.d)

Description: A VPN Client attempted to connect, but the user supplied the wrong password.

Action: Make sure that the user and the VPN Router have the same password.

Description: A remote branch office rejected your VPN Router’s attempt to authenticate.

Action: Contact the administrator of the remote system. If the remote system is a VPN Router, the cause is noted in that system log.

No response from client—logging out

Description: Your VPN Router has lost network connectivity with the remote side.

Action: Verify the network connectivity between your VPN Router and the remote side.

Description: A remote branch office using pre-shared key authentication is using a key that is different from what is configured on the local VPN Router. Because the two sides are using a different encryption key, your VPN Router cannot decrypt the encrypted messages from the other side, and therefore drops the messages.

Action: Make sure that both systems are using the same pre-shared key.

ISAKMP [13] xxx (a.b.c.d) has exceeded idle timeout—logging out

Description: The remote system is idle for the amount of time configured in the Idle Timeout parameter (Profiles > Groups > Connectivity).

Action: If the Idle Timeout value is too low, increase it. To disable idle timeouts entirely, set the Idle Timeout value to 00:00:00.

Nortel VPN Router Troubleshooting