Nortel Networks NN46110-602 Solving firewall problems, An error occurred while parsing the policy

Chapter 4 Troubleshooting 99

Solving firewall problems

An error occurred while parsing the policy

Description: The policy that you are attempting to view or edit cannot be opened because it does not conform to the required format. This is caused by an error in the LDAP database or a problem with the connection to the VPN Router.

Action:

1Close the Stateful Firewall Manager.

2Close all instances of the browser used to load the Stateful Firewall Manager.

3Check that the connection to the VPN Router is established.

4Check that the LDAP server containing the policy is properly configured and is active.

5Restart the browser and navigate to the System > Firewall window.

6Reload the Stateful Firewall Manager.

An error occurred while communicating with the VPN Router

Description: The Stateful Firewall Manager encountered an error while retrieving the data from the VPN Router. This can be caused by a network error or the VPN Router has stopped responding.

Action:

1Close the Stateful Firewall Manager.

2Close all instances of the browser used to load the Stateful Firewall Manager.

3Check that the connection to the VPN Router is established.

4Restart the browser and navigate to the System > Firewall window.

5Reload the Stateful Firewall Manager.

Nortel VPN Router Troubleshooting