Nortel Networks NN46110-602 manual Group and user profile settings not saved

Chapter 4 Troubleshooting 97

Action: If necessary, remove the front bezel as described in the installation guide, then push the bottom of the power supply in to reseat it.

Cannot convert from an internal address pool to an external DHCP server

Cause: You cannot convert IP address distribution from an internal address pool to an external DHCP server while sessions are active.

Action: Select Admin > Shutdown, and select Disable Logins after Restart. After everyone has logged off, you can convert from an internal address pool to an external DHCP server.

Group and user profile settings not saved

Cause: When you use the Save Current Configurations option on the Admin > Configs window, it saves only the operational parameters in the configuration file, such as interface IP addresses and subnet masks, backup host IP addresses, DNS names.

Action: To completely back up the VPN Router configuration, you must also back up the LDAP database, which contains the group and user profiles, filters, and backup file names. To do this:

1Select Servers > LDAP

2Click Stop Server.

3Enter a file name in Backup/Restore LDAP Database. Make sure this name conforms to the MS-DOS naming conventions and append the filename with LDF (for example, ldapone.ldf). The restore process can take anywhere from five minutes for a very small LDAP database to several hours for a very large database.

4You can view the progress of the restoration from the Admin > Health Check window.

Restart fails after using recovery and reformatting the hard disk

Cause: When you are using the recovery disk and reformatting the hard disk, sometimes the system does not restart.

Nortel VPN Router Troubleshooting