Nortel Networks NN46110-602 manual Reporting a problem with a Web browser, System problems

96 Chapter 4 Troubleshooting

Action: Close help windows after viewing them.

Distorted background images

Cause: In Netscape versions prior to 4.0, where you configured your Windows 95, Windows 98, or Windows NT system for 8-bit color (256 colors or less), images can appear distorted in the navigational area.

Action: To avoid this situation, increase the color display setting to 256 or greater. Check with your video card manufacturer's documentation to confirm that your video card supports 256 colors or greater.

Reporting a problem with a Web browser

When reporting a problem with a browser to Nortel, include the following information:

•workstation operating system and version

•browser vendor and version (major and minor version)

•cache setting (size in Netscape, percent of drive for Internet Explorer)

•Vvrify document setting (every time or once per session)

System problems

Excessive active sessions logged

Cause: The number of active sessions can reach more than 4 billion. This is an erroneous number that results from a negative number of sessions.

Action: Restart the system.

Power failure

Cause: The power supplies can become unseated during shipping. When this problem occurs, the VPN Router may not start, or a warning can be posted to the Status > Health Check window indicating a potential problem.

NN46110-602