AXIS T8123-E/T8124-E Installation Guide Page 9
ENGLISH
TroubleshootingWarranty
For information about Axis product warranty and thereto related information, see
www.axis.com/warranty
Symptom Corrective Steps
AXIS T8123-E/
T8124-E does
not power up
1. Verify a reliable power cord is used.
2. Verify voltage at the power inlet is between 100-240 V AC.
3. Remove and reapply power and check the indicators on the powered device
during power up sequence.
A port indicator
on the powered
device is not lit
and the device
does not operate
1. Verify the Midspan detects a device.
2. Verify that the device is designed for PoE operation
3. Verify you are using a standard Category 5/5e/6, straight-wired cable, with
four pairs.
4. If an external power splitter is in use, replace it with a known good splitter
5. Ensure input Ethernet cable is connected to the DATA IN port.
6. Verify that the device is connected to the DATA PWR OUT port.
7. Try to reconnect the same powered device into a different Midspan. If it
works, there is probably a faulty port or RJ45 connection.
8. Verify there is no short over any of the twisted pair cables or over the
RJ45 connectors.
The end device
operates, but
there is no data
link
1. Verify the port indicator on the powered device is continuously lit.
2. If an external power splitter is in use, replace it with a known-good splitter.
3. Verify that for this link, you are using standard UTP/FTP Category 5 straight
(non-crossover) cabling, with all four pairs.
4. Verify Ethernet cable length is less than 100 meters from Ethernet source to
load/remote terminal.
5. Try to reconnect the same powered device into a different Midspan. If it
works, there is probably a faulty port or RJ45 connection.