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Serial Number

Date of Installation

D D M M Y Y

Installer Details (name, address and contact number(s))

Information Label

All descriptions and illustrations provided in this leaflet have been carefully prepared but we reserve the right to make changes and improvements in our products which may affect the accuracy of the information contained in this leaflet. All goods are sold subject to our standard Conditions of Sale which are available on request.

POTTERTON

A Trading Division of Baxi Heating UK Ltd (3879156)

A Division of Baxi Group

Brooks House, Coventry Road, Warwick. CV34 4LL

After Sales Service 0844 871 1560 Technical Enquiries 0844 871 1555 Website www.potterton.co.uk

e&oe

9.0 Warranty & Service

Standard Warranty Terms & Conditions

To activate your second year free warranty you must register your boiler with heateam the service division of Baxi Heating UK Ltd either by completing and returning the registration card or calling our telephone registration line on 0800 731 1644.

It is also a requirement of the warranty that the boiler has an annual service (every 12 months) in accordance with the installation and servicing instructions, performed by a Gas Safe registered engineer.

If you would like heateam to carry this out please call on 0844 871 1560.

Our promise to you

If you experience a fault with your new boiler, we aim to provide a safe and high quality repair service supported by our dedicated national network of highly skilled engineers. If your installer can’t resolve the problem for you, we will do everything we can to get an engineer out to you as quickly as possible. Nothing in this warranty will affect your statutory consumer rights.

What you need to do if you experience a problem with your heating system or the operation of the boiler

You should always contact your installer first, because the cause of the fault may not be related to the boiler. If your installer confirms that the fault is with the boiler and he/she can’t repair it, our friendly customer service team is on hand to help. Simply call our service division heateam on 0844 871 1560 to book an engineer visit or for any general advice that you may need. Our contact centre is open Monday to Friday 8am - 6pm, weekends and Bank Holidays 8.30am - 2pm, excluding Christmas Day and New Years Day.

When calling heateam it would be helpful if you could have the following information to hand:-

1Boiler serial number (see opposite).

2 Boiler make and model number.

3 Your installer name and address details.

4 Proof of purchase (if you do not have the boiler serial number).

What this warranty covers

Free of charge repair or replacement of components found to be of faulty manufacture.

Free of charge replacement of the complete unit provided always that the failure is related to a manufacturing fault that cannot be repaired or is uneconomic to repair.

What this warranty does not cover

Repairs to boilers which haven’t been installed and commissioned properly, and as set out in the installation instructions (this includes the need to flush the system effectively and add a suitable corrosion inhibitor).

Any damage caused by hard water scale deposits and/or aggressive water resulting from corrosion.

Any other defects or failures, either in the connected heating system or outside of the boiler itself.

Faults caused by inadequate supply of electricity, gas or water to the property.

Installations within commercial settings for which this boiler was not designed.

Reimbursement of any third party repair or replacement costs that we haven’t been told about or agreed with you in advance.

Compensation for consequential losses (e.g. loss of earnings, business losses, stress and inconvenience) arising from a production breakdown, including repair delays caused by factors outside our reasonable control.

After Sales Service 0844 871 1560

© Baxi Heating UK Ltd 2010

720522502 (8/10)

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Baxi Potterton 18 HE A/24 HEA A/28HE A warranty Warranty & Service, Please complete the boxes below
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18 HE A/24 HEA A/28HE A specifications

The Baxi Potterton 18 HE A, 24 HE A, and 28 HE A are highly regarded gas boilers renowned for their efficiency, reliability, and advanced technology. These models are designed for residential use, making them suitable for a variety of home sizes and heating requirements.

One of the standout features of the Baxi Potterton HE A range is their impressive energy efficiency. With a high efficiency rating of up to 90%, these boilers are designed to reduce energy consumption while providing optimal heating performance. This not only contributes to lower energy bills but also aligns with modern environmental standards.

These boilers are equipped with a highly efficient heat exchanger which allows for quick heat transfer and improved performance. The compact design of the units makes them easy to install, even in smaller spaces. The Baxi Potterton 18 HE A, 24 HE A, and 28 HE A are also lightweight, facilitating easier handling and installation for professionals or DIY enthusiasts.

Another key feature is the modulating control technology. This system adjusts the boiler’s output based on the demand for heat, ensuring that the boiler operates at the most efficient level possible. This technology minimizes fuel waste, contributes to overall system efficiency, and enhances comfort by providing stable temperature control.

These models also incorporate built-in fault diagnostics, allowing for easy troubleshooting and maintenance. This feature not only saves time but also reduces the costs associated with boiler maintenance. The clear LED display makes it easy for users to monitor the boiler’s performance and view any error codes that may arise.

Safety is a priority with the Baxi Potterton range, which includes a host of safety features such as a flue gas heat recovery system and an automatic shut-off valve. These components contribute to a safer user experience and ensure compliance with industry standards.

In summary, the Baxi Potterton 18 HE A, 24 HE A, and 28 HE A are well-engineered gas boilers that deliver superior performance, efficiency, and reliability. They are ideal for homeowners looking for a heating solution that is both economical and effective, making them a popular choice in the UK market. With a combination of advanced technology, user-friendly design, and safety features, these boilers represent a smart investment for residential heating needs.
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