Please complete the boxes below
Serial Number
Date of Installation
D D M M Y Y
Installer Details (name, address and contact number(s))
Lower Door 
Panel
Label
All descriptions and illustrations provided in this leaflet have been carefully prepared but we reserve the right to make changes and improvements in our products which may affect the accuracy of the information contained in this leaflet. All goods are sold subject to our standard Conditions of Sale which are available on request.
POTTERTON
A Trading Division of Baxi Heating UK Ltd (3879156)
A Division of Baxi Group
Brooks House, Coventry Road, Warwick. CV34 4LL
After Sales Service 08706 017 017 Technical Enquiries 08706 049 049 Website www.potterton.co.uk
e&oe
8.0 Warranty & Service
Standard Warranty Term & Conditions
12 Months Free Warranty - register today
To receive your 12 months free warranty please complete the form supplied with the boiler or simply call heateam, the service of Baxi Heating UK Ltd on 08706 000 653.
Our promise to you
If you experience a fault with your new boiler, we aim to provide a safe and high quality repair service supported by our dedicated national network of highly skilled engineers. If your installer can’t resolve the problem for you, we will do everything we can to get an engineer out to you as quickly as possible. Nothing in this warranty will affect your statutory consumer rights.
What you need to do if you experience a problem with your heating system or the operation of the boiler
You should always contact your installer first, because the fault may not be related to the boiler. If your installer confirms that the fault is within the boiler it self and he/she can’t repair it, our friendly customer service team is on hand to help. Simply call our service division heateam on 08706 017 017 to book an engineer visit or for any general advice that you may need. Our contact centre is open Monday to Friday 8am - 6pm, weekends and Bank Holidays 8.30am - 2pm, excluding Christmas Day and New Years Day.
When calling heateam it would be helpful if you could have the following information to hand:-
1boiler serial number (see opposite).
2 boiler make and model number.
3 Your installer name and address details.
4 Proof of purchase (if you do not have the boiler serial number).
What this warranty covers
Free of charge repair or replacement of components found to be faulty from manufacture.
Free of charge replacement of the complete unit provided always that the failure is related to a manufacturing fault that cannot be repaired or is uneconomic to repair.
The warranty runs for 12 months from the date your product is installed.
What this warranty does not cover
Repairs to boilers which haven’t been installed and commissioned properly, and as set out in the installation instructions (this includes the need to flush the system effectively and add a suitable corrosion inhibitor).
Any damage caused by hard water scale deposits and/or aggressive water resulting from corrosion.
Any other defects or failures, either in the connected heating system or outside of the boiler itself.
Faults caused by inadequate supply of electricity, gas or water to the property.
Installations within commercial settings for which this boiler was not designed.
Reimbursement of any third party repair or replacement costs that we haven’t been told about or agreed with you in advance.
Compensation for consequential losses (e.g. loss of earnings, business losses, stress and inconvenience) arising from a production breakdown, including repair delays caused by factors outside our reasonable control.
Annual Service
To ensure you receive the maximum efficiency from your boiler we recommend your boiler has an annual service so you and your family can continue to enjoy heating and hot water comfort.
To arrange an annual service from one of our Baxi Heating UK Ltd heating experts, please call Tel: 08706 096 096.
© Baxi Heating UK Ltd 2008 | Comp No 5113639 - Iss 6 - 4/08 |
