Belkin F5D7010 user manual Technical Support, Troubleshooting

TROUBLESHOOTING

TROUBLESHOOTING

The computers seem to be communicating, but they do not appear in the “My Computer” window or in the “My Network Places” window.

(Cont.)

Windows XP Environment

Verify that “File and Printer Sharing” is enabled on all the computers on your network.

From the desktop, click the “Start” button and click “Control Panel” (if you are looking at Category View, click “Switch to Classic View”).

Data transfer is always	Some homes and most offices are steel-framed
very slow.	structures. The steel in such buildings may interfere
	with your network’s radio signals, thus causing a
	slowdown in the data transmission rate. Try moving
	your computers to different locations in the building
	to see if performance improves.

Data transfer is sometimes very slow.

In Control Panel, double-click the “Network Connections” icon.

In the “LAN or High-Speed Internet” area, right-click “Wireless Network Connection” and click “Properties”.

In the “Wireless Network Connection Properties” box, if the “General” tab is not on top, click the “General” tab.

In the “This connection uses the following items” list, verify that the “File and Printer Sharing for Microsoft Networks” check box is selected. If the check box is cleared, select it. If this item is not present, click “Install”. In the “Select Network Component Type” box, select “Service” and click “Add”. In the “Select Network Service” box, select “File and Printer Sharing for Microsoft Networks” and click “OK”. Close the “Wireless Network Connection Properties” box.

Close the “Network Connections” window.

Microwave ovens and some cordless phones operate at the same radio frequency as the wireless network cards. When the microwave oven or cordless phone is in use, it interferes with the wireless network. Therefore, keep computers with the Card at least 20 feet away from your microwave oven and any

Computers are not communicating with the network.

In Windows 2000, I get the following error message: “Medium cable disconnected”. Also, there is a red X on

my network icon in the system tray.

Network performance is really slow when the system is connected to both a wireless network and an active Ethernet port.

Note: For Windows 2000 only.

If your network has an access point, check all cables and make sure the power LED on the front of the access point is on.

This indicates that your computer is not properly configured to connect to the network. Verify that all of the wireless network properties settings are correct. Also, make sure that your computer is receiving a good signal from the access point.

This condition occurs if your computer has an active Ethernet port while your Card is still active and connected to an access point. This happens because Windows 2000 must now handle two active network connections. You need to either disconnect the Ethernet cable from your computer, or disable the radio on your Card. To disable the radio on your Card, right-click on the Belkin Wireless Utility icon in the system tray and click “Disable Radio”. Note: The radio is not automatically enabled when your computer starts up again. To enable the radio, right-click on the Belkin Wireless Utility icon and click “Enable Radio”.

cordless telephone that operates at a frequency of 2.4GHz.

Technical Support

You can find technical support information at www.networking.belkin.com or www.belkin.com through the tech support area. If you want to contact technical support by phone, please call 800-223-5546.

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