9Troubleshooting

Frequently Asked Questions (FAQ)

The image is blurred:

Read the Installation/Application section, and then select the correct resolution, refresh rate and make adjustments based on these instructions.

How do you use a VGA extension cable?

Remove the extension cable for the test. Is the image now in focus? If not, optimize the image by working through the instructions in the Installation/Adjustment section It is normal for blurring to occur due to conduction losses in extension cables. You can minimize these losses by using an extension cable with better conduction quality or with a built-in booster.

Does the blurring only occur at resolutions lower than the native (maximum) resolution?

Read the Installation/Adjustment section. Select the native resolution.

Pixel errors can be seen:

One of several pixels are permanently black, one or more pixels are permanently white, one or more pixels are permanently red, green, blue or another color.

Read the Pixel error rates section.

The image has a faulty coloration:

It has a yellow, blue or pink appearance.

On the monitor, press “Enter” key and press W or X key to move to the “Recall” icon and press “Enter” key to enter “Recall” sub menu. Press W or X key to select “Color Recall” and select “Yes” in “Color Recall” sub menu, then press “Enter” key to recall to factory settings. If the image is still not correct and the OSD also has faulty coloration, this means one of the three primary colors is missing in the signal input. Now check the signal cable connectors. If any pin is bent or broken off, please contact your dealer to get necessary support.

No image can be seen:

Is the prompt on the display illuminated in green?

If the LED is illuminated in green and there is a message “Out of Range” on the screen, this means you are using a display mode that this monitor does not support, please change the setting to one of the supported mode. Please read “Supported operating modes” section.

Is the prompt on the display illuminated in orange?

If the LED is illuminated in orange, the power management mode is active. Press any button on the computer keyboard or move the mouse. If that does not help, check the signal cable connectors. If any pin is bent or broken off, please contact your dealer to get necessary support.

Is the prompt on the display not illuminated at all?

Check the power supply mains socket, the external power supply and the mains switch.

50Troubleshooting

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BenQ FP731 user manual Troubleshooting, Frequently Asked Questions FAQ
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FP731 specifications

The BenQ FP731 is a standout model in the realm of LCD monitors, known for its impressive blend of performance and user-friendly features. One of the main highlights of the FP731 is its 17-inch screen, which utilizes TFT LCD technology. This technology ensures sharp images and vibrant colors, making it an excellent choice for both casual users and professionals who require precise visual output.

One of the defining characteristics of the BenQ FP731 is its native resolution of 1280 x 1024 pixels. This high resolution allows for detailed visuals, making tasks such as graphic design, video editing, and gaming quite enjoyable. The monitor boasts a 75Hz refresh rate, which is higher than standard rates, providing smoother transitions and minimizing motion blur, particularly useful in fast-paced applications.

The BenQ FP731 also features a contrast ratio of 600:1, delivering deeper blacks and brighter whites. This feature enhances the overall visual experience, ensuring that users can appreciate the depth of colors in images and videos. With a brightness level of 250 cd/m², the display remains adequately bright even in well-lit environments, making it versatile for various settings.

In terms of connectivity, the FP731 offers both VGA and DVI inputs, ensuring compatibility with a broad range of devices. This flexibility allows users to connect the monitor to different computers or laptops seamlessly. Additionally, the monitor comes with built-in speakers, which may be sufficient for general use, further eliminating the need for external audio devices.

Another key feature of the BenQ FP731 is its ergonomic design. The monitor can tilt to provide optimal viewing angles, which is essential for reducing eye strain during extended usage. This design consideration makes it a practical choice for office environments as well as home use.

Lastly, the BenQ FP731 is energy-efficient and complies with various environmental standards, making it an eco-friendly option. In conclusion, the BenQ FP731 combines quality display technologies, ergonomic features, and user-friendly connectivity, making it a reliable choice for anyone in need of an efficient and effective LCD monitor.
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