7. Troubleshooting

Frequently asked questions (FAQ)

7. Troubleshooting The image is blurred:

Frequently asked questions (FAQ)Read the instructions on the link "Adjusting the Screen Resolution" on the CD, and then select the correct resolution, refresh rate and make adjustments based on these instructions.

Manual backgroundHow do you use a VGA extension cable?

Remove the extension cable for the test. Is the image now in focus? If not, optimize the image by working through the instructions in the "Adjusting the refresh rate" section on the link "Adjusting the Screen Resolution". It is normal for blurring to occur due to conduction losses in extension cables. You can minimize these losses by using an extension cable with better conduction quality or with a built-in booster.

Manual backgroundDoes the blurring only occur at resolutions lower than the native (maximum) resolution?

Read the instructions on the link "Adjusting the Screen Resolution" on the CD. Select the native resolution.

Manual background Pixel errors can be seen:

Manual backgroundOne of several pixels is permanently black, one or more pixels are permanently white, one or more pixels are permanently red, green, blue or another color.

•Clean the LCD screen.

•Cycle power on-off.

•These are pixels that are permanently on or off and is a natural defect that occurs in LCD technology.

Manual background The image has a faulty coloration:

Manual backgroundIt has a yellow, blue or pink appearance.

Select MENU > PICTURE > Color > Reset Color, and then choose “YES” in the “Caution” message box to reset the color settings to the factory defaults.

If the image is still not correct and the OSD also has faulty coloration, this means one of the three primary colors is missing in the signal input. Now check the signal cable connectors. If any pin is bent or broken off, please contact your dealer to get necessary support.

Manual background No image can be seen:

Manual backgroundIs the prompt on the display illuminated in green?

If the LED is illuminated in green and there is a message “Out of Range” on the screen, this means you are using a display mode that this monitor does not support, please change the setting to one of the supported mode. Please read the “Preset display modes” section from the link "Adjusting the Screen Resolution".

Manual background Faint shadow from the static image displayed is visible on the screen:

•Activate the power management function to let your computer and monitor go into a low power "sleep" mode when not actively in use.

•Use a screensaver to prevent the occurrence of image retention.

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BenQ G700A, G2000WA, G900WA, G900A, G2400WA G700 user manual Troubleshooting, Frequently asked questions FAQ
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G700A, G900, G900A, G900W, G900WA specifications

BenQ has earned a reputable name in the monitor market, delivering advanced display technologies that cater to diverse user needs. The BenQ G2000WA, G900WA, G900W, G2000W, and G2400WA are a series of monitors that stand out for their unique features and specifications, making them versatile choices for both casual users and professionals alike.

The G2000WA and G2000W are notable for their 20-inch widescreen displays that provide excellent clarity and vivid colors. With a resolution of 1600x900 pixels, these models are ideal for multimedia entertainment, office applications, and basic gaming. The monitors are equipped with BenQ's proprietary Senseye Technology, which ensures a superior viewing experience by optimizing color performance according to different modes like movie, photo, and gaming.

On the other hand, the G900WA and G900W, both featuring 19-inch screens, are designed for users looking for reliable performance without overwhelming specifications. With a resolution of 1280x1024 pixels, these monitors utilize the TN panel technology for quick response times, making them suitable for fast-paced action games. Additionally, their lightweight design and compact size make them a great fit for smaller workspaces.

The standout model in this lineup is the G2400WA, which offers a larger 24-inch display and a full HD resolution of 1920x1080 pixels. This monitor not only enhances working efficiency for professionals but also provides an immersive visual experience for gamers and movie enthusiasts. The G2400WA is built with an ergonomic design, featuring height and tilt adjustments that promote comfortable viewing angles during extended use.

All these monitors boast energy-saving features, contributing to lower power consumption without compromising performance. BenQ’s commitment to eye care technology is evident across these models, as they include features like flicker-free technology and low blue light modes. These protective measures help reduce eye strain during prolonged periods of usage.

In summary, the BenQ G2000WA, G900WA, G900W, G2000W, and G2400WA monitors come equipped with impressive features, technologies, and characteristics tailored to meet various user needs. With a strong focus on visual performance, comfort, and energy efficiency, these monitors embody BenQ's philosophy of enhancing the overall viewing experience for all users. Whether for work or leisure, these monitors are reliable choices that deliver quality and innovation.
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