Problems with the WAN Interface

Problem

Corrective Action

 

 

Initialization of the

Ensure that the telephone cable is connected properly from

PVC connection

the ADSL port to the wall jack. The ADSL LED on the front

(“linesync”) failed.

panel of the router should be on. Check that your VPI, VCI,

 

encapsulation type and type of multiplexing settings are the

 

same as those provided by your ISP. Reboot the router GE. If

 

you still have problems, you may need to verify these settings

 

with your ISP.

 

 

Frequent loss of

Ensure that all other devices connected to the same

ADSL linesync

telephone line as your router (e.g. telephones, fax machines,

(disconnections).

analogue modems) have a line filter connected between

 

them and the wall socket (unless you are using a Central

 

Splitter or Central Filter installed by a qualified and licensed

 

electrician), and ensure that all line filters are correctly

 

installed and the right way around. Missing line filters or line

 

filters installed the wrong way around can cause problems

 

with your ADSL connection, including causing frequent

 

disconnections.

 

 

 

 

Problems with the LAN Interface

Problem

Can’t ping any PCs on the LAN.

Corrective Action

Check the Ethernet LEDs on the front panel. The LED should be on for a port that has a PC connected. If it is off, check the cables between your router and the PC. Make sure you have uninstalled any software firewall for troubleshooting.

Verify that the IP address and the subnet mask are consistent between the router and the workstations.

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Billion Electric Company 5200N Problem Corrective Action Initialization, PVC connection, Linesync failed, Frequent loss

5200N specifications

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