Billy Goat HW651HSP owner manual Troubleshooting, Warranty Claim Procedure

HW Owner’s Manual

Troubleshooting

P r o b le m

P o s s ib le C a u s e

S o lu tio n

E n g in e

w ill n o t s ta r t .

O p e r a to r p r e s e n c e c o n tr o l le v e r is

n o t

E n g a g e

o p e r a to r

p r e s e n c e

c o n tr o l le v e r .

e n g a g e d . E n g in e n o t p r o p e r ly p r im e d . O u t o f

P r im e

to

c h o k e . C h e c k

G a s o lin e . C h e c k

g a s o lin e , b a d o r

o ld

g a s . S p a r k p lu g w ir e

f o r s p a r k w ith

a n

a p p r o v e d

te s te r . C le a n

d is c o n n e c te d . D ir ty a ir c le a n e r . B la d e is tr y in g

o r r e p la c e a ir c le a n e r . S ta r t th e m o w e r

to c u t g r a s s

w h ile s ta r tin g .

o n p a v e m e n t o r p r e v io u s ly

c u t a r e a .

E n g in e

w ill n o t s to p

D a m a g e d o p e r a to r p r e s e n c e c o n tr o l le v e r .

R e p la c e

o p e r a to r

p r e s e n c e

c o n tr o l le v e r .

D a m a g e d c o n tr o l c a b le .

R e p la c e c o n tr o l c a b le

E n g in e r u n s p o o r ly

S p a r k p lu g lo o s e . E n g in e R P M s e t to o lo w .

S h a r p e n o r r e p la c e b la d e ( p g 1 1 ) . C h e c k

W a te r o r d ir t in f u e l s y s te m . S p a r k p lu g

e n g in e R P M ( r e f e r to e n g in e m a n u a l) .

f o u le d , f a u lty o r

w r o n g g a p

D r a in o r

s ip h o n th e n

r e p la c e w ith f r e s h

g a s o lin e . R e s e t g a p

o r

r e p la c e

s p a r k

p lu g ( r e f e r to e n g in e m a n u a l) .

A b n o r m a l v ib r a tio n .

· L o o s e

o r o u t o f b a la n c e b la d e . B e n t b la d e .

S to p w o r k

im m e d ia te ly . C h e c k

b la d e

L o o s e e n g in e b o lts

m o u n t a n d

b a la n c e . R e p la c e d a m a g e d

o r b e n t b la d e if r e q u ir e d ( p g 1 1 ) . C h e c k

e n g in e m o u n t .

U n e v e n c u t

H e ig h t a d ju s t is

n o t s e t c o r r e c tly . D u ll o r b e n t

B e s u r e

h e ig h t a d ju s t is s e t th e

s a m e o n

b la d e

b o th s id e s ( p g 9 ) . S h a r p e n o r r e p la c e

b la d e ( p g 1 1 ) .

W ill n o t c u t o r h a s p o o r

D u ll o r

b e n t B la d e . C lo g g e d d e c k . W e t G r a s s .

S h a r p e n

o r r e p la c e b la d e

( p g 1 1 ) .

c u ttin g

p e r f o r m a n c e

E x c e s s iv e ly

h ig h g r a s s .

U n c lo g d e c k ( p g 9 ) . C h e c k

e n g in e R P M

( r e f e r to e n g in e m a n u a l) . D o n o t m o w

w h e n g r a s s is w e t . M o w o n c e a t a h ig h

c u tin g

s e ttin g

th e n m o w a g a in

a t d e s ir e d

s e ttin g

o r m a k e a

n a r r o w e r

c u ttin g p a th .

B e lt s lip s o r s m o k e s

B e lt te n s io n

to o

lo w . B e lt w o r n o r s tr e tc h e d .

In c r e a s e

te n s io n

a t id le r ( p g 1 1 ) . R e p la c e

P u lle y s

w o r n

o r

d a m a g e d .

b e lt . R e p la c e

P u lle y s .

N o s e lf

p r o p e llin g

N o t s e t

to g e a r . O u t

o f a d ju s tm e n t

c lu tc h

S h if t le v e r

to

d e s ir e d

g e a r . A d ju s t c lu tc h

c a b le . B r o k e n c lu tc h

c a b le . W o r n

o r b r o k e n

c a b le ( p g

1 2 ) . R e p la c e

w ith

n e w c a b le .

b e lt .

R e p la c e b e lt ( p g 1 2 ) .

S e lf p r o p e lle d d r iv e w ill

C lu tc h

c a b le

o u t o f a d ju s tm e n t . D a m a g e d

A d ju s t c lu tc h

c a b le ( p g

1 2 ) . R e p la c e

n o t r e le a s e .

o p e r a to r p r e s e n c e c o n tr o l le v e r .

o p e r a to r p r e s e n c e c o n tr o l b a il.

E n g in e

is lo c k e d , w ill n o t

D e b r is

lo c k e d a g a in s t b la d e . O p e r a to r

R e m o v e

d e b r is ( p g 9 ) . E n g a g e d o p e r a to r

p u ll o v e r .

p r e s e n c e c o n tr o l le v e r n o t e n g a g e d . B r o k e n

p r e s e n c e c o n tr o l le v e r ( p g 9 ) . R e p la c e

c o n tr o l c a b le .

c o n tr o l c a b le .

When servicing engine refer to specific manufacturers engine owner's manual. All engine warranty is covered by the specific engine manufacturer. If your engine requires warranty or other repair work contact your local servicing engine dealer. When contacting a dealer for service it is a good idea to have your engine model number available for reference (See table page 3). If you cannot locate a servicing dealer in your area you can contact the manufacturers national service organization.

To reach:

Visit Kawasaki's website to locate dealers near you www.kawpower.com 1-949-460-5687 American Honda: 800-426-7701

WARRANTY CLAIM PROCEDURE

Should a BILLY GOAT ® machine fail due to a defect in material and/or workmanship, the owner should make a warranty claim as follows:

•The machine must be taken to the dealer from whom it was purchased or to an authorized Servicing BILLY GOAT Dealer.

•The owner must present the remaining half of the Warranty Registration Card, or, if this is not available, the invoice or receipt.

•The Warranty Claim will be completed by the authorized BILLY GOAT Dealer and submitted to their respective BILLY GOAT Distributor for their territory Attention: Service Manager. Any parts replaced under warranty must be tagged and retained for 90 days. The model number and serial number of the unit must be stated in the Warranty Claim.

•The distributor service manager will sign off on the claim and submit it to BILLY GOAT for consideration.

•The Technical Service Department at BILLY GOAT will study the claim and may request parts to be returned for examination. BILLY GOAT will notify their conclusions to the distributor service manager from whom the claim was received.

•The decision by the Technical Service Department at BILLY GOAT to approve or reject a Warranty Claim is final and binding.

For online product registration go to www.billygoat.com

Part No 510267 13 Form No F052808A