Chapter 4: Troubleshooting

Problem: My USB device does not work at all.

Cause(s):

1.Insufficient bandwidth is available on the network to support the device.

2.The Local Extender is paired to the wrong Remote Extender.

Solution(s):

1.Connect the Local and Remote Extenders directly to each other and try the USB device again.

2.Follow the instructions in Section 3.5 and pair the Local to the Remote Extender that is connected to the device you wish to use.

4.2 Contacting Black Box

If you determine that your 4-Port USB 2.0 Extender over LAN is malfunctioning, do not attempt to alter or repair the unit. It contains no user-serviceable parts. Contact Black Box Technical Support at 724-746-5500 or info@blackbox.com.

Before you do, make a record of the history of the problem. We will be able to provide more efficient and accurate assistance if you have a complete description, including:

the nature and duration of the problem.

when the problem occurs.

the components involved in the problem.

any particular application that, when used, appears to create the problem or make it worse.

4.3 Shipping and Packaging

If you need to transport or ship your 4-Port USB 2.0 Extender over LAN:

Package it carefully. We recommend that you use the original container.

If you are returning the unit, make sure you include everything you received with it. Before you ship for return or repair, contact

Black Box to get a Return Authorization (RA) number.

Page 16

724-746-5500 blackbox.com

IC408A

 

Page 16
Image 16
Black Box IC408A, 4-Port USB 2.0 Extender over LAN manual Contacting Black Box, Shipping and Packaging

IC408A, 4-Port USB 2.0 Extender over LAN specifications

The Black Box IC408A is a robust 4-Port USB 2.0 Extender that utilizes LAN technology to deliver seamless connectivity over considerable distances. This device is specifically designed for enterprises and home users who require the ability to extend USB connections beyond typical limits while maintaining high-speed data transfer.

One of the standout features of the IC408A is its capability to support four USB devices simultaneously. This feature is particularly beneficial in environments where multiple peripherals, such as printers, scanners, and external hard drives, need to be connected with the same level of efficiency as a direct connection.

The IC408A supports USB 2.0 specifications, which allows for data transfer rates of up to 480 Mbps. This ensures that users can experience fast data transmission rates without significant lag, making it ideal for applications requiring real-time processing.

The extended range of the IC408A is made possible through the use of standard Ethernet cabling, enabling connections of up to 100 meters (328 feet) using Cat5e or Cat6 cables. This distance far exceeds the limitations of traditional USB cables, which are restricted to a maximum length of 5 meters. This versatility opens up new possibilities in office layouts and configurations, as devices can be positioned farther away from the host computer without sacrificing performance.

Another noteworthy characteristic of the IC408A is its plug-and-play installation. Users can effortlessly set up the extender without the need for specialized software or drivers. This ease of use makes it suitable for both technical and non-technical users, simplifying the process of extending USB connections.

In terms of device compatibility, the IC408A supports a wide range of USB peripherals, ensuring that users can connect various devices without worrying about compatibility issues. Additionally, it features built-in surge protection, enhancing the reliability and longevity of connected devices.

Overall, the Black Box IC408A 4-Port USB 2.0 Extender over LAN stands out as an essential solution for anyone looking to expand their USB connectivity options. With high transfer speeds, extensive range, easy installation, and compatibility with a broad selection of devices, it delivers practical functionality and efficiency needed in today’s fast-paced digital environments. Whether for business applications or personal use, the IC408A is a dependable choice for enhancing USB connectivity.